Apart from live chat, now also provide support services through voice and video. Website visitors can initiate voice and video calls to the support team from the same live chat window whenever they have any query regarding your products or services.
REVE Chat can be integrated with your mobile application created on Android platform. With the help of mobile SDK, it allows you to provide live chat support services within your app itself.
Now route chat requests to specific departments. ‘Department Management’ lets a customer choose with which department he wishes to chat and sends his chat request to that specific one. It always works as a catalyst to make the process of live customer support much faster.
Engage with your website visitor and help him in making the right decision. Features like ‘Visitor Analytics’ provides detailed information about the visitor’s current page views, past visits, geographic location and many more by which any time you can proactively engage with him and offer more personalised live customer support services.
Customer feedback always helps to improve. Through ‘Post chat survey’ this customer support chat software enables you to take instant feedback from website visitors regarding your services during and after live chat sessions.
Provide excellent customer service through live chat and increase online sales conversions.
Live chat software allows to provide real-time customer service to multiple visitors at a time and reduce the need of additional resources.
Live chat software helps to proactively engage with the visitors in real-time for offering customer service before they leave being frustrated.
Walk some extra miles and turn your customers into the loyal ones. Provide excellent support services through live chat and build meaningful relationships.