What is Facebook Messenger?
Facebook Messenger is an instant messaging service which allows people to send text messages, exchange photos, videos with people they are connected on Facebook. Messenger platform is also used by the brands to engage with the relevant audience. People send their queries to brand son messenger and gets them resolved. This is one of the most used messenger service with more than 1.2 Billion people using it.
Benefits of integrating REVE Chat with your Facebook Page Messenger
- Handle all the chat request from a single dashboard.
- Improve your customer satisfaction by providing customer service on social media.
How to integrate?
- Login to your REVE Chat dashboard and select ‘Facebook Messaging’ under ‘Integrations’. To connect REVE Chat with your Facebook company page, next click on ‘Connect your Facebook Page’ button.
Here you will be redirected to your Facebook account. Provide your registered ‘Email or Phone’ number and ‘Password’ to login.
Next, go back to your REVE Chat dashboard. Once you login to your Facebook account, all of the added pages under the same Facebook account will be shown there.
For example, here you can see 2 existing pages: ‘Lets help’ and ‘Look good’. To add REVE Chat on any of these pages, click on the ‘Subscribe’ button. Here I am adding REVE Chat on ‘Lets help’ page.
That’s it! REVE Chat is successfully integrated with your ‘Lets help’ company Facebook page. Any time you can remove REVE Chat from that page by click on the ‘Cancel Subscription’ Button.
How customers will chat from the Facebook page?
Customers can start chatting with the support team easily from both Facebook Messenger and Facebook company page. For example, on your newly added ‘Lets help’ page customers will go to the ‘About’ section and click on ‘Message Now’. A chat box will appear where they can type messages.