As technology improves, the manner in which companies interact with consumers changes in new and unexpected ways. Today, it is the case with companies there are several lines of communications that exist for customers based on what their need to contact the company is. It is important to note the channels described in this graphic […]
Live voice and video chat are a channel for website visitors to reach out for immediate help. However, the persistent challenge is that the “agent” must constantly keep guessing to understand the visitor’s issue. Co-Browsing solutions come to the rescue to resolve the issue efficiently. What is Co-Browsing? Co-Browsing is the term used for […]
Time has been changing with the speed of light and retail customer experience trends are even more affected by the millennial generation and its evolving customer shopping experience. Here is all what you need to know about up-and-coming trends in the retail industry. In the recent years, the retail market has been witnessing the radical […]
Do you sell eBooks, software or anything else? Without loyal customers, you’ll fail. Remember! Customers are the core of your business! With the rise of technology, customer engagement strategies are also changing. But what would never change is the need for efficient ways to keep customers engaged. Customer engagement strategies build relationships with loyal customers. […]
Love your customers! According to Forrester, it is the “Age of the Customer” and only companies that focus on “winning, serving, and retaining customers will survive.” Consequently, the target should be on customer success and happiness to ensure business productivity. However, what is the best step to safeguard customer success? Should marketers implement customer engagement […]
Nowadays, building a customer-centric culture is a topmost priority for any enterprise looking to grow in today’s customer-first world. Every business is it small or large, endure to fulfill certain needs such as meeting up demands and solving certain problems. And, there is no point in running such a business where there are no customers. […]
Providing a good customer service is essential if you want to run a long-term business. A good customer service will help you in retaining current customers. Acquiring new customers can be as much as 6-7 times more expensive than keeping a current one. While it is important to understand the needs of the customer, it […]
Businesses have been competing to integrate their brand in the consumer’s daily life. With this objective brand are trying too hard to keep customers engaged using different customer engagement ideas. 2017 has seen more and more brands adapting the social media for integrating with their consumers providing better customer experience. According to a report by […]
To increase website conversion rate is one of the most important goal of website marketers today. Companies are trying a lot for increasing customer engagement and keeping them hooked to the website. But even after a lot of efforts being put in the domain to increasing website conversions, ecommerce conversion rate for Q1 2017 […]
Preference of consumers have always changed over time. Companies have been trying too hard to get the attention span of their customers and keep them engaged. This has led to the emergence of new channels through which companies communicate with their customers like social media, phone, email etc. Latest in this is live chat option, […]
