Customers literally like live chat option. A research has shown that live chat has higher satisfaction levels with 73% as compared to its peers like email and phone with 61% and 44% respectively. But why do the consumers like it? There are multiple reasons which came out in this survey: 79% said they liked Live […]
Customer Experience is your impression in the minds of your customers based on how the company treats them. This impression is what defines their behavior towards your company and drive their loyalty. It can seriously make or break your business. Even a single bad experience of a customer can hurt your badly since the customer […]
The conversion rate optimization has been a challenge for small businesses and big corporate alike. People come on to the website, have a look at the product and review but somehow don’t buy. Why? There could be plenty of reasons for this. I’m listing down some of them below: They want more information. How do […]
Social Media has created its own space in the minds of consumers. Seeing this, a lot of brands also have got attracted towards social media to reach out to their audience. In fact, it is one of the biggest channels to make your business stand out and to reach a wider audience. But the problem […]
One of the most important tools associated with great customer engagement is an excellent support system. Nowadays businesses don’t reply on the traditional support channels like phone or email for replying to customer queries. Customers need instant assistance and providing real-time support is possible via live chat software. Being a widely accepted customer engagement […]
What is a Chat Tag? Being one of the best live chat features, chat tag helps you to filter specific set of customer chat transcripts for your reference. In simple terms, tags are the words by which you can identify the topic of a live chat conversation. It will help you to segregate chat transcripts […]
Before discussing about some of the most popular strategies for increasing mobile app engagement, let’s have a look at the below mentioned statistics. 26% of installed apps are abandoned after the first use. —Google Click To Tweet Overall app retention drops to around 11% within a week of install. Click To Tweet […]
With every year passing by, we’re witnessing more and more small and medium businesses coming online. And this is the reason why e-commerce is expanding at a great pace. With expected sales to reach $5 Trillion this year, I’ve no doubt that it will become the largest sales channel in the coming years. Many organizations […]
About cs.cart cs.cart is a customizable PHP shopping cart software that allows you to focus on your business not the technology. It has several advanced features for managing your e-commerce business with maximum comfort and ease. Its user friendly admin panel enables you to modify the online store as per your choice like changing […]
Based on m-commerce predictions from Goldman Sachs and population projections,United Nations, ‘in 2018, 14.4% of the 7.56 billion people on earth will make at least one purchase on a mobile device.’ By just looking at the figure, you will understand that in very near future, mobile commerce will entirely overtake the desktop purchases. Nowadays, people […]
