AI Chatbot for eCommerce Industry: Use Cases & Examples

Take your online business to a whole new level by deploying an eCommerce chatbot. AI enabled chatbots in the eCommerce industry are being the part of a wider transition to automate business processes and systems that support customer service. eCommerce bots also streamline a vast matrix of complex interactions and drive business forward.

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What is eCommerce Chatbot?

A chatbot for eCommerce with AI is driven by a predefined set of rules, they learn and adapt themselves to complex business problems and offer quick solutions to user common inquiries that boost customer satisfaction rates. Leveraging an AI chatbot for eCommerce leads to greater convenience and reduced costs for both the companies and the customers.

Building a chatbot for the eCommerce industry can boost customer experience because customers can get the necessary help at any moment, exactly when they need it. Not only do chatbots in eCommerce enable companies to improve customer support, but they also have the potential to streamline many other interactions between companies and their customers.

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Key Use Cases of eCommerce Chatbot

Starting from streamlining the business processes to enhancing customer engagement, and increasing productivity, the following applications of chatbot will prove to leverage AI-enabled bots worthy of your business. Here are some of the key areas of chatbot use cases that have a significant impact on improving business productivity.

24x7 Customer Support

Leveraging conversational AI solutions for eCommerce helps to engage customers round the clock and provide immediate answers to their common queries. REVE Chat offers the best customer service chatbot platform for eCommerce businesses.

Boost Funnel Conversions

eCommerce chatbot benefits with a personalized buying experience that influences the buying decisions of customers. Bots can use the data from email marketing campaigns, upsell and cross-sell products, and offer discounts codes and provide higher quality customer interactions.

Re-engage Customers

Using AI chatbots for eCommerce helps to avoid abandoned carts by reminding customers that their cart is waiting. Bots can help complete lingering purchases by providing additional product information, answering questions or helping to resolve any buying issues.

Promote Marketing Campaigns

Deploying an eCommerce chatbot can act as a promotional channel that can have a strong impact on sales without feeling intrusive and off-putting to customers. Promotions can be given during the conversation, making it feel more like a useful service than a marketing ploy.

Converting Abandoned Carts

Providing a price negotiator eCommerce chatbot system can be an effective solution to the issue of cart abandonment, sending timely, targeted reminders to customers. Such messages when sent encourage purchases and increase conversion rates.

Provide Recommendations

Many customers spend a large amount of time browsing products online without buying. The reason could be not finding the right product or they might not have an idea of what they want. eCommerce chatbots can help offering recommendations to help customers choose what to buy

AI Chatbot Platform for eCommerce

Chatbots and AI are establishing an increasingly large presence in customer service, and by 2025, it is predicted that AI will power 95% of all customer interactions. Choosing the best chatbot platform for eCommerce helps to build AI bots that can learn from your knowledge base and FAQs to provide instant, and accurate answers based on customer interactions.

Conversational chatbot platform for eCommerce helps designing bots that ensures that you are able to provide the right answers, at the right time, on the right platform. You can also periodically train your chatbot to improve its performance. Using the REVE Chatbot platform for eCommerce can help build bots that can boost user experience. It also acts as a perfect enterprise chatbot platform for eCommerce.

Messenger Chatbot for eCommerce

Messaging channels such as Facebook Messenger, WhatsApp, etc have gained popularity amongst today’s digital customers. In fact, 67% of consumers prefer using messaging apps when interacting with a business.

eCommerce funnel Messenger chatbots can be deployed on these platforms, enabling you to assist your customers wherever they are, with ease. Here’s why eCommerce messenger chatbots are gaining popularity, especially in the online retail industry:

Offer Personalized Responses

Consumers are more likely to make a purchase from a brand that provides personalized experiences. Using chatbots, you can provide personalized experiences at all customer touchpoints.

eCommerce Chatbot helps Upselling

Chatbots increase your marketing efforts for the latest deals. Bots can even calculate personal preferences, order history, and social media activities to figure out which item best fits a visitor’s needs.

Seamless CheckOut

Whether yours is a product-based or service-based e-Commerce business, chatbots can make the complex checkout process easier. Ecommerce chatbot statistics suggest that by 2024, chatbots are projected to drive transactions worth $122bn.

Mass Message Delivery

Chatbots help in improving the whole communication process by reducing time lags. Brands can send personalized messages quickly across various platforms regarding discounts, special offers, etc. to loyal buyers and increase conversion rate.

Customer Support Chatbot Development Service for eCommerce

Conversational AI allows in customer support chatbot development service for eCommerce that can help your brand to deliver exceptional service and an excellent experience. REVE Chat is well known for its visual chatbot platform that benefits small businesses as well as enterprises to build their bot across their use cases.

Chatbot development services for eCommerce may vary - some brands build to help customers find the exact products they are looking for, whereas some can be using eCommerce chatbots to answer all the customer queries. Using AI for customer support also helps to improve your team productivity as the bot takes over answering FAQs that reduces the support tickets significantly.

Tiger of Sweden needed to provide fast, automated, and accurate answers to the inquiries that the customer support team was receiving. The chatbot proved to be a real support to the customer service team, handling 30% of customer inquiries.

eCommerce Chatbot Examples for Your Inspiration

From acquiring more customers for your eCommerce business to increasing the number of repeat sales, chatbots are beginning to take over the world of eCommerce. By deploying a chatbot for your eCommerce business website, you can save a lot of time for both your customers and employees. And at the same time, increase revenues at relatively low additional cost. There are many chatbot examples that help you better understand the business value of an eCommerce chatbot. Here are some inspiring so of them:


Sephora stores, both online & offline probably can leave customers overwhelmed by its huge variety of products. It is where the Sephora comes in. The bot helps you find yourself in a wide range of assortment. It will provide you with advice, a photo or a tutorial. One of the main business achievements of the Sephora chatbot is a huge increase in teens’ engagement, which created a truly unique experience.


H&M is a well-known clothing retailer that created a chatbot to ask customers questions around their style and offer them photo options to select from. Based on this input, the bot can create individual fashion profiles and make suggestions for suitable outfits and direct the user to the checkout. Customers can create outfits from the chatbot’s suggestions, and browse, enabling them to have a fully interactive online shopping experience.


SnapTravel is a digital travel agency that has created an entire application inside a chatbot. The AI chatbot can be used on Facebook Messenger, WhatsApp, and even SMS to find deals on hotels and flights by simply using platforms that are already on your phone. Additionally, customers also use SnapTravel to check flight status, hotel reservations, and changing prices.


Nike designed a chatbot named Stylebot that helped them to increase its average CTR by 12.5 times and the conversions by 4 times during the launch of their AirMax Day shoes. The StyleBot is an AI chatbot that allows enthusiasts to find shoes based on their preferences via product recommendations. It provides the users to create their own personalized shoe designs. After designing their own shoes, customers had the option to share it (or save) or even buy it.

REVE Chatbot for eCommerce Customer Communication & Support

REVE Chat offers an intuitive chatbot platform that allows brands to create customized bots with zero coding based on eCommerce business needs. You can build & deploy eCommerce chatbots in a short time frame.

Furthermore you can train the bots and measure their performance much quicker compared to a custom solution. It is ideal for enterprises or small businesses who want to manage conversations in a hassle-free manner.

Login to your account or signup for 14 days free trial to test drive REVE Chatbot platform. Check out the chatbot pricing and plans to choose the right one for your business.

Key features

  • Visual Flow builder
  • You can create your bot flow with the help of nodes and actions such as text, image, carousel, button, and others. You can set triggers as per the use case with no coding efforts.

  • Sentiment analysis
  • The advanced sentiment analysis feature helps to train the chatbot against offensive and negative expressions. It trains the bot to nullify such responses and focus on the business objectives.

  • FAQs
  • Train your bot regularly by creating FAQs. It allows the bot to identify the user intent and have effective communication with the users.

  • Fallback option
  • You can set the fallback options such as alternate phone, email, or connect to the human agents. Identifying the break-up points in the conversation and defining an alternate solution is offered to the bot by the users.

  • Fallback option
  • You can set a live chat takeover in case the user asks a complex query that the bot is not able to answer.

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