Deliver a better customer experience by customizing the chat API according to your business requirements. With REVE Chat SDK tool kit, customize the in-pp messaging use cases, branding and workflow to deliver chat conversations.
Easily access chat logs and retrieve them anytime instantly. It is an agent side feature only, your customers will not see that they have been archived. Now you can easily organize your live chat inbox.
Add rich content in your conversation with images, videos etc. With the help of interactive messaging, you can increase the likelihood of generating a desirable response.
Take your customer interaction to the next level with video and voice chat SDK. Enable high quality voice and video chat in native platforms like web and android, iOS SDKs.
Messages sent directly from the SDK notifies your Android/IOS device for seamless communication. Keep your users engaged in your application and increase user retention and satisfaction.
Get complete customer profile details in live chat software and keep an eye towards the overall experience of customers. By analyzing the whole customer profile agents can reply faster and improve their productivity level.
Easily send chat notifications about your visitors and keep your support process accessible even when agents are on the move.
Co-browsing helps to effectively guide your customers while helping them to fix their problems in real-time. It makes easier for an agent and a customer to share a web browser page in real-time.
Manage all your conversations across messaging channels like Skype, Viber, and Telegram messenegr under one platform and offer real time support. Assign messages across team members and reduce the overall response time.
Deliver real time support to your users and effectively engage them within your mobile app. The notifications help to connect with customers and improve the chances of conversion.
Get a complete overview of your team performance across support and sales. Evaluate your chat ROI, visitor feedback and engagement that increases the efficiency of your team.
Personalize your chat conversations by using video and voice chat to make the users feel comfortable and develop trust for your company. Develop a better brand image with customized chat conversations.
Add notes or internal comments about your chats to ease the sales support follow up process for your team members. Engage your customers in a better way and push close to sales.
Route your chat requests to the right agents across different departments based on timed based and URL based to deliver a faster response. The advanced chat routing options make the customer conversations effective for your agents.
Prepare responses for the frequently asked questions by the customers and use them during the chat conversations to reduce the wait time. Canned responses make the chats effective and improve customer experience.
Engage with your mobile app users seamlessly with REVE Chat’s chat SDKs for iOS & Android. Mobile apps can now add co-browsing solution for in-app messaging to engage and assist app users in real time.
Start video and voice chat with your app users with a single click to deliver effective support in real time. Increase your user retention by 250% with live engagement right inside your app.
Retain your users with real time collaborative tools such as co-browsing that allows users to work together. Deliver a better chat experience and improve your brand image.
Being able to provide real time support with live chat SDK increases the customer’s satisfaction level. Instantly engaging the customers the way they want reduces the wait time of customers.