[Announcement] We have released AI Chatbots to power your customer conversations. Find out more
Many of our existing and loyal customers have concerns about how we store and manage their sensitive data. Below are some of the features adopted by REVE Chat to protect our customers.
Data transmission, data centers and storage security are very much important to any cloud based service system. So, we have taken all necessary steps to keep our information protected. Our data centers, provided by Coreix, are located in the UK. They are behind a number of security clearances. In case of complete failure of the primary data center, REVE Chat will continue serving its clients from an alternative server.
Our user data are stored on secure servers. So, no customer can view data of another customer. Similarly unauthorized REVE Chat developers cannot access user data. For another level of protection, we keep a backup of our data on a daily basis.
We encrypt each chat message of all conversations, so if anyone gets access of another user’s data, they cannot decode the chat messages. All user passwords are stored as encrypted via SHA2-512. So, nobody can see or decrypt it. We never delete our user data from our system even if our user does not continue anymore.
All information handled by REVE Chat is considered private and subjected to the highest level of security. We have ability to support your organization’s security and privacy requirements. If private information is collected from your visitors, it can be masked prior to transfer to the Operator as well as when stored in Database. The masking process is irreversible and once executed, the data will no longer be available in its original format. For example, if anyone type his credit card number 4444-2222-3333-1111, it will become ****-****-****-****. This masking process will be helpful for those people who want to ensure and support PCI-DSS requirements.
REVE Chat is developed using 4 tier architecture. At 1st tier, we have used firewall to filter all traffic and prevent malicious request, ddos attack, cross site scripting etc. At 2nd tier, we are using a load balancer to distribute our load. At 3rd tier, our application server is working. At 4th tier, we have placed our database server.
All Connection between the browser and REVE Chat server maintained over SSL with 256bit(SHA-1) encryption protocol. So, if any intermediate gateway or router intercept our packet, it will not able to decrypt our information.
Your REVE Chat Agent panel can be configured to only allow access from specific IP address ranges.
All our servers are based in London, UK. For high availability, all our dedicated servers are offered with dual power supplies, the option of dual uplinks and a 100% uptime SLA. Our data centers are all staffed 24x7x365. All Our servers are built to effectively withstand natural disasters. Our Security Team constantly pushes security updates and actively responds to security alerts and events.
Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS) which monitor and/or block malicious traffic and network attacks.
We operate a multi-level backup and disaster recovery strategy. Backups and near real-time snapshots are taken at various intervals and multiple copies are securely stored on different servers. Our redundancy architecture eliminates a single point of failure. Combined with comprehensive backups, we ensure customer data is replicated and available across production systems.
Our team of security experts and developers are actively working on strengthening our security policies and raising awareness about data protection and what is required of our employees to comply with rules that GDPR puts in place.
We will also make sure that our customers would be informed about recent development in a timely manner. As the deadline for GDPR gets closer, we accelerate our effort to provide a seamless and effortless transition to the new regulation requirements.
If you have any questions or doubts, feel free to get in touch with us at [email protected] and we’ll get back to you right away.