Allow your customers to reach out to you via Facebook platform through Messenger or posts and deliver prompt support
Acquire more customers with Facebook Messenger and comments. Convert your Facebook chats into leads and sales.
Engage your customers and deliver better social support with Facebook Messenger and comments.
Communicate with your customers across Facebook comments, Messenger and website chat in one place.
Turn every conversations on Facebook, across comments and messages, to nurture customer relationships.
REVE Chat adds a suite of support and sales tools on top of Messenger and posts to turn Facebook into a business messenger. Benefit from support and sales features like routing, assignment, status and topic tagging, live translation, analytics and more.
Whether its website chat, Viber, Telegram – all customer messages arrive in your REVE Chat inbox, so your team can work without switching between channels.
While your website is the best place for starting conversations with your customers, Facebook Messenger is optimal for staying in touch
Measure your customer conversations across Facebook Messenger channel to measure the team performance and KPIs for social customer support.
Assign appropriate tags to your conversations to better understand your customer’s queries. Provide effective customer support by reaching out to the tagged chats.
Welcome greetings help to build good relationships with customers. Set personalized messages to start conversations in a more engaging and friendlier way.
Route your Facebook messages to the right agents based on your team requirements to improve productivity and reduce your resolution time. Routing also helps to improve the customer service experience.
Effectively distribute all the chat requests to the agents across the right departments. Provide quick assistance for sales and support queries and boost customer satisfaction.
Gain insights about your customers to learn more about their behavior to provide better engagement by sending a right, timely personalized message. Engaging customers through meaningful conversations improve sales conversions.
While your website is the best place for starting conversations with your customers, Facebook channel is great for building relationships.Combine the power of Facebook posts and messages and mange their conversations across all social channels in one platform
Enhance your Facebook communication across posts and Messenger. With REVE Chat, expanding your customer communication to more messaging channels is seamless.
REVE Chat’s omnichannel messaging platform allows you to grow, engage and support your customers across social media
Grow your business by providing customer support over social media channels to answer customer queries instantly. Reach out to your customers across their preferred channels and improve customer experience.
Understand and engage with your customers with Facebook messages. Measure your social customer support performance on Facebook with key metrics such as first response time and total conversations.
Assist your customers with instant solutions to their queries by responding on their preferred channel. Use canned messages for the frequently asked questions to save time and answer customer queries faster.
Deepen relationships with customers through right assistance and support over desired channels. Make your business feel more direct and personal to your customers through Facebook messages.