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Privacy Policy

Your privacy is important to us at REVE Chat. Here is how your Privacy is maintained:

  • We don’t request access to your personal information unless we truly need it to provide the service example: Your gender or income levels are irrelevant to us, so we don’t ask you for that information.
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of one of our services.

If you have questions about deleting or correcting your personal data please initiate a chat with us, or contact@revechat.com at any time.

It is REVE Chat policy to respect your privacy regarding any information we may collect while operating our services.

Acceptance of Policy

By accessing or using the Services, you do hereby warrant and represent that you have read, understand and agree to all terms and conditions stated herein, and our Terms of Service, currently available at Terms of Service.

Please note, to the extent you reside outside the United States, the European Economic Area, the United Kingdom, or Switzerland, please be advised that by accepting the terms of this Privacy Policy, you acknowledge, agree and consent to the transfer to and processing of personal information on servers located outside the country where you reside and that our collection and use of your personal information accordance with the laws of the United States that may be different and may be less protective than those in your country.

If you do not agree with or you are not comfortable with any aspect of this Policy, you should immediately discontinue access or use of our Services.

Website Visitors

Like most internet-service operators, REVE Chat also collects non-personally-identifying information of the sort that web browsers, apps and servers typically make available, such as the browser type, language preference, geographical location, referring site, and the date and time of each visitor request.

The purpose of collecting non-personally identifying information is to better understand how REVE Chat visitors use its services. From time to time, REVE Chat may also release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its services.

REVE Chat also collects potentially personally-identifying information like Internet Protocol (IP) addresses for users that use the services and visitors. For example, if you register for an account with us, we may ask you for personal information such as email, name, contact details, account password, instant messaging ID and/or credit or payment card information.

We also collect personal information such as an email address and a name or alias of any Agents you authorize to use the Service in connection with your account and a password from these Agents when they first access the Service. Credit or payment card data is used to process payments for Subscriptions to the Service.

Non-Identifiable Data

When you interact with REVE Chat through the Service, we receive and store certain information, which is collected passively using various cookies and similar technologies, and cannot presently be used to specifically identify you.

We also engage third party providers to serve a variety of marketing cookies that track and analyse usage, navigational and other statistical information from visitors to Our Site, which does not include personal information but REVE Chat and its service providers may store such information itself or such information may be stored in databases owned and maintained by REVE Chat or its agents or service providers.

Our Service may use such information and pool it with other information to track, for example, the total number of visitors to Our Site, the number of visitors to each page of Our Site, or the domain names of our visitors Internet service providers.

When you interact with REVE Chat through the Site, we use third party providers to serve a variety of marketing and operational cookies that enable us to track and analyse usage, navigational and other statistical information from visitors to the Site, and to improve the operation of the Site. This information does not include personal information though we may associate this information with personal information we have collected when it is received.

Marketing cookies are also used to track the performance of our advertisements and are employed by third party advertising networks that we utilize. These advertising networks follow online activities of visitors to the Site and use this information to inform, optimize and serve tailored advertisements on the Site or on other Websites they visit that we believe would most effectively promote the Service to you.

We also use third parties to collect information that assists us in other methods of “remarketing” our Service to visitors to the Site, including customized email communications.

Log information

When you use the Service, our servers automatically record information that your browser sends during your use of the Service. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User communications

When you send email or other communication to REVE Chat, we may collect the personal information you provide us and may use it in order to process your inquiries, respond to your requests and improve our services.

As a reve chat customer you may receive occasional marketing communications regarding our products and services. To opt out of receiving marketing communications from reve chat please contact us at support@revechat.com or follow the unsubscribe instructions included in our marketing communications.

Aggregated Information

In an ongoing effort to better understand and serve our Customers, REVE Chat often conducts research on its customer demographics, interests and behaviour based on the personal and other information provided to us.

This research may be compiled and analysed on an aggregate basis, and REVE Chat may share or otherwise publish or distribute this aggregate data. This aggregate information does not identify you personally. REVE Chat may also disclose aggregated user statistics in order to describe Our Service to current and prospective business partners, customers and to other third parties for other lawful purposes.

Do Not Track Signals

We do not currently respond to web browsers’ “Do Not Track” signals that provide a method to opt out of the collection information about visitors activities on the Site and Service, and across other websites. If we do so in the future, we will provide all relevant information in this Policy.

Information Sharing

REVE Chat currently processes personal information on its servers located in Singapore, Germany, Canada, the Netherlands and the United States of America. We may change the locations in which we process personal information from time to time, including by commencing personal information processing in additional or different Other Countries.

REVE Chat only shares personal information with other third parties outside of REVE Chat in the following limited circumstances:

We have obtained our customer’s consent.

We sometimes hire third parties to perform certain business-related functions. Examples of such functions include maintaining databases and processing payments or otherwise providing us with necessary software, networking, storage and other services we use to provide and operate the service. When we employ a third party to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:

  • Satisfy any applicable law, regulation, legal process or enforceable governmental request;
  • Enforce the Terms, including investigation of potential violations thereof;
  • Detect, prevent, or otherwise address fraud, security or technical issues, or;
  • Protect against imminent harm to the rights, property or safety of REVE Chat, its users or the public as required or permitted by law.

If REVE Chat becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular term, for example, how many users clicked on a particular advertisement. Such information does not identify you individually.

Data Integrity

REVE Chat processes personal information only in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our products and services.

We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary. Customers of REVE Chat may update or change the personal information they have provided to REVE Chat by logging into the Service and providing such information where applicable.

REVE Chat will retain personal information we process on behalf of our customers for as long as needed to provide the Service to our customers. We may further retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, maintain accurate accounting, financial and other operational records and enforce our agreements.

REVE Chat has not direct relationship with the individuals with whom our customers may interact using the Service. Any such individual seeking access to, or who would like to correct, amend or delete data that may be stored in the Service should direct his or her inquiry to the applicable REVE Chat customer.

Security

REVE Chat takes reasonable steps to protect personal information collected through our service from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or electronic transmission (including email) is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us via the Internet.

Changes to This Policy

This Policy may be updated from time to time to reflect changing legal, regulatory or operational requirements. We encourage you to periodically review this page for the latest information on our privacy practices.

If there are any material changes to this Policy, you will be notified by our posting of a prominent notice on the Websites prior to the change becoming effective. If we are required by law to do so, we will seek your consent prior to those material changes becoming effective.

If you do not accept any changes made to this Policy, please discontinue use of the Websites and the Services.

Other Important Matters

Children

REVE Chat does not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children never to provide personal information on our Service without their permission.

If you have reason to believe that a child under the age of 13 has provided personal information to REVE Chat through our Service, please contact us, and we will use commercially reasonable efforts to delete that information from our databases.

Other Products/Services

This Policy only applies to the products and services of REVE Chat Technologies Ltd and not to the products or services of any other entity affiliate or other third parties (“Third Parties”), even if such products or services are linked, integrated or sold in conjunction with our Service.

Any links, integrations, or co-sales from or with our Service do not imply that REVE Chat endorses or has reviewed the practices of any such Third Parties. You should contact such Third Parties directly for information on their privacy policies.

Your Data Protection Rights

  1. Accessing and updating or deleting your information – Our Services and related documentation on GDPR section give agent and end-users the ability to access, update and delete certain personal information from within the Service.
  2. Deactivating your user profile – Please be aware that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, visit EU Data Protection site.

Complaints about Privacy

If you have any complaints about our privacy practices, please feel free to contact us at support@revechat.com. We take complaints very seriously and will respond immediately after receiving written notice of your complaint.

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