GDPR

Learn how REVE Chat helps customers comply with GDPR.

What is GDPR (General Data Protection Regulation)?

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union, and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU). It creates consistent data protection rules across Europe and applies to companies who are based in the EU and global companies who process personal data about individuals in the EU. The regulation comes into effect on the 25th May 2018.

How does GDPR affect you?

If you process personal data of any person in the EU, GDPR will apply to you regardless of whether you’re based in the EU or not. Besides strengthening and standardizing user data privacy across the EU nations, it will require new or additional obligations on all organizations that handle EU citizens’ personal data, regardless of where the organizations themselves are located.

You can read the full General Data Protection Regulation here.

GDPR’s concept of ‘Personal Data’ is explained in this article.

How is REVE Chat preparing for GDPR?

At REVE Chat we take the security of your data very seriously. Protecting our customers’ information and their users’ privacy is extremely important to us. We are dedicated to assisting our users to help them understand and prepare for GDPR.

Actions REVE Chat customers should take

What do REVE Chat customers need to do if they have EU customers or are based in the EU?

1. Read though the GDPR and document how you will collect and manage your customer data.
2. Update Terms of Service and Privacy Policy to explain to your customers how and why REVE Chat is used on your website.
3. Make any necessary process changes to comply with these new laws.

Things we have always done:

1. Clearly defined why and how we collect and use data in our privacy policy.
2. Provide in-app mechanism to turn on/off visitor information collection from your website.
3. We don’t sell visitor data to any 3rd parties.
4. We consider all customer data belongs to our customer, not us.

Policies updates

We are currently updating our Privacy Policy, Terms of Service and Cookie policy to adhere to GDPR and to ensure we are transparent with what we do with your data and the data we allow you to gather from your users.

Data security

At REVE Chat we take security very seriously and it has been our focus from day one. As part of GDPR compliance we will review our security measures and responses.

Disclaimer

This content is only for informational purposes and should not be relied on as legal advice. This help page is commentary on the GDPR as REVE Chat interprets it as of May 25th 2018. We encourage you to work with a legally qualified professional to ensure your business complies with GDPR.