Engage with your customers on different platforms like website, messengers or mobile app with live chat solution
REVE Chat provides multichannel customer support in order to retain customers and maintain the consistency in customer service experience. As customers seek support across different channels you can easily track their journey and find out the opportunity to understand their needs.
Customer can get real-time collaboration with high-quality support interaction through live chat software. No matter, where your customers happen to be. You can easily add live chat software on your website or in your mobile app to offer personalized customer support with powerful engagement.
Voice and video chat reduces query resolution time and improve customer experience with higher satisfaction rate. Customer can easily request to have a voice or video chat with just one simple click.
Easily monitor your sales conversion ratio between those who visit your website and those who left. You can also measure the effectiveness of individual agent by determining the conversion rate for customers who engage with each agent. This functionality improves the confidence of your customer support team.
Deliver live chat experience across multiple channels under one unified platform with REVE Chat
Whether you are in sales or support, REVE Chat is a in-class live chat software with rich features such as co-browsing, voice and video chat and smart routing all in one platform.
See and interact with your customer’s web screen in real time. Co-browsing simply levels up your business by improving customer support and experience.
Create the opportunity to maintain the quality relationship by having voice and video chat directly in the browser. No download or plugins required for using this feature.
Screen sharing allows the customer and the agent to seamlessly interact with each other within their systems. The most important aspect of the screen sharing feature is the “view” and “show” mode.
For better customer support intelligent routing is the best option. You can easily reduce the customer waiting time and distribute the support load across your team members.
In department management, visitors get a choice to choose which department, he/she wishes to chat. The agent will be able to see and then initiate the chat request. According to the types of queries, they are routed to the right department, which helps to resolve the issues in a much faster way.
Connect your social media apps with REVE Chat’s platform to deliver unified experience. Manage your customer service more efficiently across social media channels with REVE Chat’s live chat software platform.
REVE Chat integrates with business apps you use daily to provide real time
live chat assistance
No Credit Card Required. Easy Setup
