[Announcement] Continue your conversations from other channels to Website seamlessly with Co-browsing by Code
REVE Chat offers complete website engagement platform that delivers real-time, measurable and truly personalized customer experience on your website. Along with live chat, agents can engage with customers using video chat and co-browsing to provide virtual assistance for sales and support and enhance customer experience and reduction in customer service costs.
Implement REVE Chat, an enterprise live chat solution, with flexible deployment as per your business needs either on premise or on cloud. REVE Chat provides multiple options of on-premise of cloud deployment so that businesses can keep their data and applications secured and protected based on polices and standards they follow.
Advanced customization lets you to take leverage of best-in-class functionalities to facilitate an aesthetically appealing UI experience. You can customize it as per your brand style theme to engage your site visitors and offer them a familiar experience to match the look and feel of your website.
Configurable advanced chat routing options to make sure the chat requests are routed to the right agent in timely manner. Route chats to agents based on various parameters like idle time, previous chat history, departments and demography. This helps in providing a faster response time with improved customer chat experience
REVE Chat offers complete analytics to track and understand visitor behaviour on your website. Agents can track website visitor journey, chat history, visitor location etc. for providing better support. Agent analytics helps businesses to understand their agents’ performance, customer feedback and chat support effectiveness across multiple channels.
With REVE Chat, all chats are encrypted and every session is secured. Each chat session is encrypted with 256 bit SSL protocol. REVE Chat, an enterprise live chat solution, keeps their customers data in a highly secured Tier 4 data centre with industry standard PCI, ISO27001 compliance.
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