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Customize your live chat widget as it is an important touchpoint to your brand. Set personalized welcome greetings and pre-chat messages with your business information.
Route the chats automatically across the right teams based on time and URLs to deliver effective information to your customers. Distributing the chats improves the communication and response time with the live chat plugin.
Get deep insights about your website visitors such as where is the visitor coming from total time spent on a particular page, most visited pages. With the knowledge gained, deliver proactive support to your visitors and improve sales conversions.
Connect your website visitors to the right departments for better performance. Distributing the chats across the departments help to reduce the resolution time and boost customer satisfaction.
Based on your visitor’s journey trigger the right messages at the right time to guide them in the right direction. Personalized messages help the visitors to feel comfortable and they can make a faster buying decision.
Set a wait time for the new chat requests when the agents are busy and notify them. Attend the chats once or before the queue time is over to address the customer problems.
Deliver real time support to website visitors & customers and make their buying journey frictionless with the REVE Chat’s live chat website plugin.
Use the live engagement tools to interact and guide your customers in real time. With co-browsing and video chat, personalize your conversations and deliver a better customer experience in real time.
Trigger right, timely, and personalized messages to your website visitors and customers to guide them with what they are looking for and reduce the bounce rate.
Deliver quick and effective support to customers and boost customer satisfaction with the live chat plugin for the website. Build customer trust and loyalty with superior live customer service.
Provide real time video and voice support to your iOS and Android apps users by using REVE Chat’s mobile SDK. Engage your customers personally and deliver a better customer experience with in-app messaging.
Start chat and messaging with your customers by integrating REVE Chat API. Address their problems with instant solutions and increase the customer satisfaction level.
Manage the specific domains that are authorized for chat conversations. Access will be restricted for chats for the rest of the unauthorized domains.
Simplify the sales support follow up process for your team members by adding internal comments about your conversation. Visitor notes help in effective customer engagement and more sales conversion.
Use pre-drafted responses for the commonly asked questions by the customers during chat conversations. Using canned responses in a balanced way reduces the response time and delivers better customer service.
Add tags to specific chats to organize, sort and filter them. Identify the live chat conversations with chat tags so that it is followed up by the support team.
Reach out to your website visitors and customers and engage them by sending proactive triggers in real time. Gain a better understanding of the visitor’s journey with the help of a live chat plugin and meet your customer needs.
Live chat plugin for website helps to provide a complete customer engagement platform to your visitors and customers. Deliver prompt support by chat routing and using canned responses to increase the sales conversion rate.
Get first-hand information about the customer’s problem with the live chat plugin. It helps to address your customers with the right solutions in the first contact itself.
Routing of incoming chats to the right department allows the customer to get a faster and effective response. It improves the average response time and boosts customer satisfaction.