Customers are waiting on your website. What about offering help instantly, much faster than traditional phone or email support?
REVE Chat, the online live chat software can be integrated on the website within a few minutes. There are times when visitors on your website may get confused and seek instant help. REVE Chat brings a solution to this. Anytime, visitors can click on the chat banner to initiate live chat assistance. So, adding live chat widget on the website is one of the most effective way to communicate with your website visitors.
This feature allows visitors to talk and see the support agents in real time. Whenever they need any help, they can easily get this facility. In the REVE Chat widget, there will be a ‘Video Call’ button by clicking on which they can make live video calls. Through online live support software, you can provide more personalized experience to your customers whenever they land on your website.
REVE Chat brings a new dimension to customer support with its Voice Calling facility. Here customers don’t need to wait endlessly for support personnel to respond. With a simple click, now they can directly call your support personnel whenever they need any help. In the REVE Chat window, there will be a ‘Voice Call’ button clicking on which they can make live calls.
Have you ever wanted to provide live chat service to your Facebook company page visitors? With REVE Chat now you can. Once you integrate REVE Chat with your Facebook company page, the customers can simply click on the ‘Message now’ button to start chatting with your support team. They can also connect with you through Facebook messenger.
The support agents will receive and reply to the Facebook messages directly from the REVE Chat dashboard.
REVE Chat allows online businesses to engage with customers through messaging based communication like Viber. As a business owner, all you need to do is creating a public account in Viber and then integrate it with REVE Chat. Customers whenever will send messages to the Viber public account, your support team will receive those messages on REVE Chat dashboard itself and also can reply from there.
‘Department Management’ helps a visitor to choose with which department he wishes to chat and routes him to his chosen department. When a new chat request comes to a specific department, only agents listed in that group will be able to see that and one among them can accept it to initiate the chat session.
In your company, you may have multiple departments handling different segments such as sales, customer support, billing etc. Your customers also will have different type of queries and routing them to the right department will help to resolve their issues much faster and also eliminate extra chat transfers.
‘Auto Trigger’ helps you to automatically create some desired actions based on certain predefined situations. All you need to do is to set some responses and exact timing, those messages will automatically pop up after the predefined time in front of the visitor.
Suppose a website visitor is checking out your ‘Pricing’ page for a while and someone getting an idea about the product pricing is a great signal that he is actually interested in your services. So with the triggering system, you can reach proactively to that customer to start a conversation and all these will be automated.
‘Chat Monitoring’ allows you to monitor the detailed chat conversation between your agents and website visitors in real time and improve the quality of your support service.
Customize the look of REVE Chat widget and make it an integral part of your overall website design. Under ‘Customization’, you can choose the colour, font style and overall style of chat widget, chat invitation and chat launching banners; customize the chat widget message, post chat survey form and final greetings form.
Also you can add the social media icons for allowing website visitors to access your company’s social media channels straight from the chat widget which in other way boosts your reach.
Integrate REVE Chat to multiple websites and manage the whole chat flow from a single dashboard with REVE Chat, provide support to as many websites as you wish and manage the whole support service from a single dashboard for added convenience and ease of use. It is a built-in-feature that allows to assist visitors of other websites at a time.
The REVE chat widget will also look the same and work in the same way as per your central account settings. In the dashboard, you will be able to see the referral website URL for the incoming chats.