When it comes to messaging, WhatsApp is easily the #1 platform out there. To leverage its popularity, REVE Chat can help you integrate with the new WhatsApp Business API. The integration will help you give customers the freedom to contact you from whatever device they use for WhatsApp and deliver them the best support.
Benefits of WhatsApp for business
WhatsApp Business is a chat app that can add value to customer communications through the functionality and ease of personal messaging.
WhatsApp offers many benefits for businesses:
- WhatsApp helps businesses engage with customers personally and deliver prompt answers.
- Companies can chat with customers in real-time, provide prompt support, and foster customer trust.
- Your business will get a unique identity by creating a verified “Business Profile” by using the website URL, location, etc.
- Templates messages can be created to start more conversations, notify customers and guide them for the next step.
- WhatsApp ensures a great deal of security to customer interactions with features like end-to-end encryption and two-factor authentication.
Benefits of WhatsApp business and REVE Chat integration
WhatsApp integration with REVE chat opens the window of opportunities for seamless and personal communication with customers.
Integrating WhatsApp business with REVE Chat can benefit your business on different levels:
- Integrating WhatsApp with REVE chat will help your businessdevise an omnichannel strategy and extend its reach.
- The integration can help you respond to WhatsApp chats directly from the dashboard and reply promptly to customers.
- You can transfer chats to the right department and route them to the available agents to boost the conversion rates.