Announcement: We have updated REVE Chat Dashboard

live-chat-dashboard-update

We are excited to announce the release of completely redesigned REVE Chat dashboard!

The new interface of our live chat dashboard is much more user friendly, easier to customize and helps you to provide a better customer service.

We have been collecting customer feedback for the last couple of months and based on that, our whole team has worked really hard on redesigning the dashboard and its functionalities to help you in offering a better experience to your customers.

What’s new in the REVE Chat dashboard?

1. More user friendly design

We have optimized the live chat dashboard design to increase productivity and easy navigation of all the essential pages which allows you to fully explore all the features. 

 

new-reve-chat-dashboard

 

2. Newly updated ‘Reporting and Analytics’ part

 

newly-updated-reporting-analytics-part

 

Under ‘Reporting and Analytics‘ part, we have updated the overall look and feel of various other sections like, ‘Offline Message’, ‘Visitor Analytics‘, ‘Chat History‘ and ‘Agent Analytics‘. This analytic part basically helps you to get an idea about the overall performance of support agents and manage the whole support service. With our new design and interface, now you can manage the whole thing in a better way for sure. 

3. New ‘Help’ section

A new ‘Help’ section is added clicking on which you can get access to our ‘Knowledge base’, and ‘Schedule a Demo’. It also has the ‘Submit a Ticket’ section from where you can raise a ticket.

 

help-section-on-reve-chat-dashboard

 

  • Knowledge base

    Clicking on the ‘Knowledge base’ section, you will be redirected to our ‘Support’ page which has helpful content like FAQs, Integrations, Agent Handbook, Tutorials and many more.

  • Schedule a Demo

    To get a demo on how REVE Chat works, you can click on the ‘Schedule a Demo’ tab.

  • Submit a Ticket

    It also has the ‘Submit a Ticket’ section from where you can raise a ticket for other assistance.

    Submit a Ticket section

 

4. Information tool tips

To help you in understanding the functionalities of all the features, we have added tool tips. It gives extra information when you move the mouse pointer over any specific feature or functionality.

 

information-tool-tips

 

5. Responsive chat banner and widget

The redesigned chat banner and widget not only look stylish but also mobile responsive. Now you can offer assistance to the customers even from your mobile. With our new interface, website visitors can live chat with you from their mobile devices. Undoubtedly, all these together will add a great value to the appearance of your website when surfed from a mobile device.

responsive-reve-chat-banner

 

6. New additions in the Widget Script Customization

  • Email script to your developer

    If you are confused about the REVE Chat integration, you can easily email the REVE Chat script to your concerned developer for help, from the dashboard itself.

     

    reve-chat-widget-script-customization

  • New video Tutorial

    To help you with the integration, we have also added the tutorial video on our ‘Customization’ section.

     

    We welcome you to try our newly updated REVE Chat dashboard and share your feedback at contact@revechat.com. For any assistance, please feel free to contact at suppport@revechat.com

 

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Suvashree Bhattacharya
Author’s Bio

Suvashree Bhattacharya is a researcher, blogger, and author in the domain of customer experience, omnichannel communication, and conversational AI. Serving as a content marketing strategist at REVE Chat, she develops contextual and interesting content for customers from different industries and segments like customer service, customer satisfaction, engagement, messaging platforms, etc. Passionate about writing and designing, she pours her heart out in writeups that are detailed, interesting, engaging, and more importantly cater to the requirements of the targeted audience. Her interests include reading, painting, and traveling.

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