[Announcement] Improve your customer experience with voice and video recordings. Know more
Give your website visitors and customers alternate ways to contact you even when your support agents are not available. REVE Chat allows you to configure your chat widget automatically when agents are offline or away mode.
Here are the steps to follow to configure the pre-chat offline form:
Note: Hiding the chat widget during offline hours is like closing doors to your customers who land your website when you are not available to assist them. Instead, you can provide alternate contact options or knowledgebase.
When you configure the offline message, your website visitors or customers will see the offline pre-chat form asking for some details.
When the agents are online and see the message, they will revert back with the desired action.