Help Center

Get answers and explore new ways to use REVE Chat

Departments Management

By Snigdha Patel on June 19, 2020

REVE Chat offers the department feature to manage your chats effectively by distributing to the right teams. Departments represent different units within your company with specific...

Advanced Settings

By Snigdha Patel on July 6, 2020

Advanced Settings Under Advanced Settings, REVE Chat offers you to set the sound notifications as per your requirements. Sound Notifications It allows you to manage...

Mobile Apps

By Snigdha Patel on July 6, 2020

REVE Chat offers mobile apps to manage your customer conversations effectively.  Now you can chat with your leads and customers in real-time, wherever you are from both iOS...

Proactive Triggers

By Snigdha Patel on July 6, 2020

Proactive Triggers REVE Chat allows you to target website visitors based on specific pages and duration. Sending personalized triggers at the right time ensures specific...

Chat Tags

By Snigdha Patel on July 6, 2020

Managing chat tags REVE Chat offers tags to categorize specific conversations based on queries in order to enhance the follow-up process and deliver excellent customer service....

Live Chat Customization

By Snigdha Patel on July 6, 2020

REVE Chat offers you a number of great widget customization options. Make sure to customize your chat widget to reflect your brand and boost your...

Chat Routing

By Snigdha Patel on July 13, 2020

REVE Chat’s advanced routing feature allows automatic routing of conversations to the right support agents across the right departments. With routing the chats effectively you...

Canned Responses

By Snigdha Patel on July 13, 2020

Canned responses are pre-defined answers for the frequently asked questions (FAQs) to deliver faster and consistent responses. Canned replies can be reused to resolve chats...

Visitor Ban

By Snigdha Patel on July 13, 2020

REVE Chat allows to ban visitors that you identify as spam or junk conversations. You can ban visitors to restrict access to start conversations. These...

Trusted Domain

By Snigdha Patel on July 13, 2020

REVE Chat offers a great feature to restrict suspected visitors, spams, or third party domains. Using the feature helps you to: Manage the specific domains...

How to Setup Live Chat Widget when Support Team is Offline?

By Snigdha Patel on August 14, 2020

How to configure the live chat widget when the agents are offline? Give your website visitors and customers alternate ways to contact you even when...

How to Set the Limit on the Number of Concurrent Chats?

By Snigdha Patel on August 14, 2020

How do you set the limit on the number of concurrent chats? With REVE Chat, it is easy to assist multiple customers at the same...

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