Help Center

Get answers and explore new ways to use REVE Chat

Departments Management

By Snigdha Patel on June 19, 2020

The department feature helps manage chats effectively by distributing them to the right teams. A business can easily route queries to special chat departments, depending...

Advanced Settings

By Snigdha Patel on July 6, 2020

Advanced Settings Under Advanced Settings, REVE Chat offers you to set the sound notifications as per your requirements. Sound Notifications It allows you to manage...

Mobile Apps

By Snigdha Patel on July 6, 2020

REVE Chat offers mobile apps to manage your customer conversations effectively.  Now you can chat with your leads and customers in real-time, wherever you are from both iOS...

Proactive Chat Triggers

By Snigdha Patel on July 6, 2020

Live chat triggers are automated messages your visitors see while browsing the website. Using chat triggers, it’s possible to track visitors and their activity, and...

Managing Chat Tags

By Snigdha Patel on July 6, 2020

Chat tags are used to organize chats and give them context with right labels. Using chat tags, a business can segment conversations based on the...

Live Chat Customization

By Snigdha Patel on July 6, 2020

REVE Chat offers you a number of great widget customization options. Make sure to customize your chat widget to reflect your brand and boost your...

How to Set Up Chat Routing?

By Snigdha Patel on July 13, 2020

Chat routing is an excellent feature to help visitors connect to the right team and find the right response instantly. Using the advanced routing feature,...

How to Set Up Canned Responses?

By Snigdha Patel on July 13, 2020

Canned replies or responses are pre-created answers for the most common questions that visitors often ask during chats. By using them, a business can deliver...

Visitor Ban

By Snigdha Patel on July 13, 2020

REVE Chat allows to ban visitors that you identify as spam or junk conversations. You can ban visitors to restrict access to start conversations. These...

Trusted Domain

By Snigdha Patel on July 13, 2020

REVE Chat offers a great feature to restrict suspected visitors, spam, or third-party domains. Using the feature helps you to: Manage the specific domains that...

How to Setup Live Chat Widget when Support Team is Offline?

By Snigdha Patel on August 14, 2020

How to configure the live chat widget when the agents are offline? Give your website visitors and customers alternate ways to contact you even when...

How to Set the Limit on the Number of Concurrent Chats?

By Snigdha Patel on August 14, 2020

How do you set the limit on the number of concurrent chats? With REVE Chat, it is easy to assist multiple customers at the same...

How to Integrate Appointment into the Chat Messenger?

By Snigdha Patel on April 18, 2021

The Appointment feature makes scheduling any meetings a totally smooth and hassle-free experience for customers. The integration into the chat widget helps a business allow...

How to Delete REVE Chat From My Website?

By Praveen Singh on July 22, 2021

REVE Chat keeps it simple to delete it from your website.  To delete it, Follow the steps for deleting the account: Click on the Billing...

How to Install REVE Chat Code on Your Website?

By Praveen Singh on July 22, 2021

Adding live chat to the website is not a complex process. It just needs to follow the step-wise process for successful integration. You can identify...

How to Turn On the Service Quality Rating?

By Praveen Singh on July 22, 2021

Once you turn on your service quality rating, customers can rate your service at the end of every conversation. It helps you to evaluate their...

How Many Websites Can I Install REVE Chat Onto?

By Praveen Singh on July 22, 2021

You can install the REVE Chat snippet code to as many websites you want or you identify as trusted or authentic.

How to View Chat Transcripts and Email the Chat Log?

By Praveen Singh on July 22, 2021

REVE Chat provides detailed reports, conversation summaries, and complete chat transcripts for every interaction. You can use the chat log to your full advantage in...

How to Enable and Configure REVE Chat for the GDPR Policy?

By Praveen Singh on July 22, 2021

Under General Data Protection Regulation (GDPR) policy, REVE Chat not only ensures that personal data is gathered legally and under strict conditions but also protects...

How Can I Resell or Be an Affiliate of REVE Chat?

By Praveen Singh on July 22, 2021

REVE Chat offers a complete affiliate program to help resellers and affiliates to promote REVE Chat to their customers. We provide a 30% commission recurring...

While Agents are Chatting with Customers, Can We Show them Advertisements or Product Messages on the Chat Widget?

By Praveen Singh on July 22, 2021

REVE Chat does not have any options to display advertisements during the ongoing chat session. You get a totally ad-free experience.  If you want you...

I am Unable to Log in. How Can I Fix the Issue?

By Praveen Singh on July 22, 2021

Please check whether you have entered the correct username and password. If you are still unable to log in to your dashboard, please click on...

Do You Provide Customer Service Agents?

By Praveen Singh on July 22, 2021

No, REVE Chat does not provide customer service agents.  It is a cloud-based SaaS solution. It offers solutions for improving your business communication.

What Limitations Do Trial Accounts Have?

By Praveen Singh on July 22, 2021

Features available in trial accounts are similar to standard subscription plans.  Even with the trial, you can add up to 100 agents.   Sign up here...

Can You Invite Visitors to Chat?

By Praveen Singh on July 22, 2021

Yes, you can invite visitors to chat.  There will be two types of greetings to engage visitors browsing your page:        Automated greeting – It will...

Is the Chat Window Customizable?

By Praveen Singh on July 22, 2021

The chat window is fully customizable. You can customize different aspects of the chat window to make it reflect your brand persona and business image...

How Does Live Chat Work After Hours?

By Praveen Singh on July 22, 2021

  When all your agents go offline, your live chat will switch to offline mode. After that, your visitors can leave messages via ticket form...

Who is Held Responsible in the Case of a Data Leak or Breach of Privacy Policy?

By Praveen Singh on July 22, 2021

If a data leak or security breach occurs on our end, we will be fully responsible for it.  We, however, won’t be held responsible for...

Where are Your Data and Applications Stored?

By Praveen Singh on July 22, 2021

All our data is stored on servers located in EEA member countries.  Know more about our privacy policy. Learn more about REVE Chat security policy.

Who Can Access My Data? Under What Circumstances Does that happen, and What do They See?

By Praveen Singh on July 22, 2021

No unauthorized person will ever have access to the data.  Only the technical team has access to the data as it is responsible for server...

Can I Pull My Reporting Data from REVE Chat to a Google Spreadsheet?

By Praveen Singh on July 22, 2021

Yes, you can pull the reporting data from REVE Chat to a Google spreadsheet.  To do this, download the reports in CSV and upload them...

Is it Possible to Assign the Incoming Conversation to Specific Teams Based on What Pages they Come From?

By Praveen Singh on July 22, 2021

Yes, it’s possible to assign the incoming conversations to specific teams. Every message that comes through will have the icon and the page URL from...

Does Google Crawl the Questions and Answers of Chats, and Can They Be Used to Optimize the SEO?

By Praveen Singh on July 22, 2021

REVE Chat uses a special script that will feed the customer conversations to the Google Crawler.  These conversations will not visible to website visitors but...

Are There Limitations to the Attachment Size?

By Praveen Singh on July 22, 2021

Yes, there is a limitation to the file size.  The size limit for attachments is 10MB.

Does REVE Chat Work on Mobile?

By Praveen Singh on July 22, 2021

Yes, REVE Chat works on mobile. Whenever a visitor visits your site from a mobile device, they will see a mobile-optimized version of your chatbox. ...

Can I Change Agent’s Email Address?

By Praveen Singh on July 22, 2021

REVE Chat does not give the option to change an agent’s email.  When an agent wants to change the login email, the administrator or owner...

Does REVE Chat Have an API?

By Praveen Singh on July 22, 2021

Yes, we do.  Using our JavaScript API, you can further customize the appearance and functionality of REVE Chat.  Explore our API documentation to get started. ...

How to Hide the REVE Chat Widget on Specific Subpages?

By Praveen Singh on July 22, 2021

If you want to hide the chat widget on specific pages, you first need to edit the settings for the widget’s visibility.  To do that,...

How to know Who Ended the Chat – the Customer or the Agent?

By Praveen Singh on July 22, 2021

With REVE Chat, the option to end the ongoing conversation is available to both parties, the agent as well as the customer.  So, chats can...

How to Set Up REVE Chat for a Multilingual Website?

By Praveen Singh on July 22, 2021

If your business has customers from different countries or regions, you can manage the conversations by setting up live chat for a multilingual website.  To...