Website visitors can initiate voice and video chat from the same live chat window whenever they have any query regarding your products or services.
Integrate your shopping app with REVE Chat using mobile SDK and offer instant assistance within the app itself. Apart from ecommerce website, now live chat facility can be offered inside your app also.
Let your customer talk to the specialised department for faster resolution. ‘Department Management’ helps a visitor to choose with which department he wishes to chat and routes him to his chosen department.
Engage with the visitors and help them in making decisions. Visitor Analytics provides details of the visitors like their current page views, past visits, etc. from where you get to know which page a visitor is browsing.
Live chat for your ecommerce website allows you to get instant customer feedback during and after each support session based on which you can work on further improvements.
Offer excellent customer support by adding live chat facility on your ecommerce website and convert online store visitors into customers.
On your ecommerce website, live chat agents can efficiently handle multiple visitors at a time which reduces the overall service cost.
Don’t wait for customers to reach you. Proactively engage with them for offering help regarding your offerings.
Excellent customer service on your ecommerce website helps to build good relationships with customers and makes them loyal.