Once you turn on your service quality rating, customers can rate your service at the end of every conversation. It helps you to evaluate their satisfaction level with your customer support.
To turn on the service quality rating, follow the steps:
Note: You can choose your own way to obtain customer feedback. For example, multiple-choice, specific questions, drop-downs, etc.
Once you implement the post-chat surveys, the feedback gained from customers can help understand whether each agent is providing the best quality service to the clients or not.
It also helps you to identify the strong and weak areas and plan out the next course of action in order to improve customer satisfaction.