Help Center

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Reporting & Analytics

By Snigdha Patel on June 19, 2020

Reports are important as they give you an overview of how live chat software and your agents are performing.  A quick summary helps in updating the...

Agent Analytics

By Snigdha Patel on July 6, 2020

What is agent analytics? Gain valuable insights on your support agents’ performance and how well your team is performing with REVE Chat. Agent analytics directly impacts customer...

Chatbot Reports

By Snigdha Patel on July 6, 2020

Getting started with bot reports Bot analytics is vital to evaluate your chatbot is able to meet its end goal.  Every chatbot has certain defined...

Chat Reports

By Snigdha Patel on July 6, 2020

Live chat analytics provides you an overview of your chat and agent activity. With the help of this data, you can optimize your customer support...

Overview of Chat Window

By Snigdha Patel on July 6, 2020

The chat window is your main inbox to manage all the ongoing chat conversations and the tracking of your live visitors. You can manage your...

Enterprise Reporting

By Snigdha Patel on July 13, 2020

REVE Chat provides you an exclusive reporting feature for enterprises. It allows you to generate real time reports and gain insights that help to increase...

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