Help Center

Get answers and explore new ways to use REVE Chat

Chatbot Reporting

By Snigdha Patel on July 6, 2020

Getting started with bot reports Bot analytics is vital to evaluate your chatbot is able to meet its end goal.  Every chatbot has certain defined...

Chatbot FAQs

By Snigdha Patel on September 11, 2020

Are you building a chatbot for the first time? Are you new to chatbot technology? If the answer is yes, we have compiled the most...

Chatbots Overview

By Snigdha Patel on September 14, 2020

Getting started with chatbots  Chatbots or digital assistants are AI based computer programs that simulate human conversations. Building a chatbot across your key use case...

How to Build your First Chatbot?

By Snigdha Patel on September 14, 2020

Chatbots or Virtual Assistants are boon for businesses as it automates the business processes and offers 24×7 support. Building a bot for your business helps...

Sentiment Analysis

By Snigdha Patel on May 15, 2021

What is sentiment analysis? Sentiment analysis is a subfield of Machine Learning (ML) and Natural Language Processing (NLP) that deals with extracting thoughts, opinions, or...

Chatbot use cases – FAQ bot

By Snigdha Patel on May 15, 2021

Providing a smooth, enjoyable Q&A chatbot experience is key to your business success. Deploying an FAQ-based chatbot can not only up to your customer satisfaction...

Chatbot Fallback Scenarios & Synonyms

By Snigdha Patel on May 15, 2021

Fallback Scenarios Fallback interaction is a default interaction that pops up when the bot doesn’t recognize the user’s input. Defining the fallback scenarios is an...

Chatbot Intent Sample & Training

By Snigdha Patel on May 15, 2021

Intent Sample Intent refers to the user’s intention. It is the chatbot jargon for the motive of a given chatbot user. It is the intention...

Chatbot use cases – Lead generation chatbot

By Snigdha Patel on May 15, 2021

A well designed chatbot can really help businesses to grow. You can deploy a lead generation  chatbot to deliver instant answers to sales-related queries and...

Chatbot use cases – Data collecting chatbot

By Snigdha Patel on May 15, 2021

Chatbots are not only great at chatting with humans, but they can also help you collect user data, such as the user’s name and email....

What is a Node?

By Praveen Singh on July 22, 2021

A node is a part of the bot flow that you want to display as a response to particular customer response. It could be anything...

What are Triggers While Building a Chatbot?

By Praveen Singh on July 22, 2021

Triggers are one of the must-have chatbot features you will need to program the bot to respond to any number of user queries. Choosing the right...

How to Transfer Queries Between a Chatbot and a Live Agent?

By Praveen Singh on July 22, 2021

There is no bot that is 100% perfect. There may be situations when an AI chatbot may not be that effective, or might not be...

How Can I Measure My Bot Performance?

By Praveen Singh on July 22, 2021

Measuring bot performance is a part of chatbot best practices and is extremely crucial to understanding if the user experience with the chatbot was good...

What Happens If the Bot is Not Able to Answer the Query?

By Praveen Singh on July 22, 2021

Every user expects an instant relevant response. But no bot can guarantee answers to queries in every situation.  And if the bot is unable to...

How Can I Customize My Chatbots?

By Praveen Singh on July 22, 2021

Customizing the bot’s personality is an important part while building a chatbot.  As the bot will directly converse with your users, its personality and tone...

I Want to Add FAQs to My Chatbot. How Can I do That?

By Praveen Singh on July 22, 2021

It is simple to add FAQs while building a chatbot. You have to click on the ‘Add FAQ’ once you are done in the bot...

Do You Provide Any Ready Templates to Build a Chatbot?

By Praveen Singh on July 22, 2021

REVE Chat offers ready-made templates to build a chatbot. They are very easy to use – by following simple steps, you can build a chatbot...

What are the Most Common Use Cases of the Chatbot?

By Praveen Singh on July 22, 2021

Chatbots are used across industries for different aspects of the business. They are very helpful in streamlining the processes in order to enhance customer engagement...

What Does ‘Intent Sample’ Refer to?

By Praveen Singh on July 22, 2021

Intent refers to the user’s intention. It is the chatbot jargon for the motive of a given chatbot user. It is the intention behind each...

What is the Main Purpose of the ‘Synonyms’ Feature?

By Praveen Singh on July 22, 2021

A chatbot must be able to understand different variations of text to respond to users in a better way. This is where the “synonym” feature can help. It allows...

How to Use Chatbot API

By Praveen Singh on August 6, 2021

A chatbot API ( Application Programming Interface)  is essentially a bridge that facilitates communication between two applications, or a computing interface that allows information sharing...