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REVE Chat offers the department feature to manage your chats effectively by distributing to the right teams. Departments represent different units within your company with specific responsibilities such as sales, marketing, customer support, etc.
Here is how can you boost customer satisfaction by departmental management.
How can you add departments?
For creating departments, you need to click on the “Add Department” by going to the Department option under the Settings menu.
When you click on Add Department you will be getting a few elements that are important to fill up to add departments. They are as follows:
Give the name to the department created such as Sales, Marketing, etc.
Add a small description of the role of the department.
Choose the expert team members for the concerned departments. Once you fill up fields, click on the “Create Department”.
You have now different departments along with agent name and description. Now, when customers will reach out to you, easily route them to the right department to provide faster and effective solutions at minimal wait time.