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Chatbots or Virtual Assistants are boon for businesses as it automates the business processes and offers 24×7 support. Building a bot for your business helps to streamline interactions between customer and services, enhancing the customer experience. By using REVE Chat live chat platform you can automate as well as scale your customer communication to deliver a conversational experience.
Once you login to your REVE Chat dashboard you have to click on “Bot Builder ” button for creating your first chatbot.
When you click on “Bot Builder” you get the option to “Create New Bot”. You have to click on the option to go further.
When you click on “Create a New Bot” you get the different options.
You can also do the following activities:
Enable actually don’t make the bot live. There is a live Button turning it on will make bot live.
After you submit the next step is to define your bot flow.
You have to add new nodes with the help of different actions to build the bot flow.
Node is defined as a bot scenario. It could be anything – a welcome greeting or a product overview. These messages to set according to the target customers.
Read more about actions: What are the actions available in the chatbot?
Now add the required action such as add Text Message action to define your bot flow.
For e.g. if you want to add a message go to the “Text Message input field section” type your message and click save button. You can also set a trigger event according to bot flow.
Before making it live you can test the node by clicking “Test it out” button. Once your bot flow is functioning properly you can save it.
Once you click this button a test website open & chat banner open with trigger message.
Pro tip: If you want to use a particular trigger, select and add it as a part of your bot flow.
Read more about triggers: What are the triggers to use for chatbots?
Voila! Your first bot is created successfully. You are ready to access your bot on your workflow.