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Are you building a chatbot for the first time?
Are you new to chatbot technology?
If the answer is yes, we have compiled the most common chatbot FAQs for you in this article.
1. What is a node?
A node can be defined as a specific scenario or a part of the bot flow that you want to execute of the overall bot flow. It could be anything – a welcome greeting, product overview, or image relevant to your business These messages are set according to the target customers.
You have to add new nodes with the help of 11 different actions to build the bot flow. You can learn more about all the actions offered by REVE Chat.
2. What are triggers while building a chatbot?
Triggers are predefined events to be selected while setting the profile of the bot. You need to choose from the options for all visitors, new or returning visitors.
Based on the selected trigger the chatbot will initiate conversation.
Choosing the right trigger helps to engage customers in the right way and reduce the churn rate.
3. How to transfer between a chatbot and live agent?
At times customers ask queries that are complex and the bot fails to understand their request and provide a relevant answer. For such scenarios, you have to customize a fallback message.
Fallback scenarios identify the break-up points in the conversation and define an alternate solution, the bot can offer to the users. Ensure that you have well-defined fallback scenarios while designing chatbots.
Once you configure a fallback message, you have to set the number of queries for triggering the fallback for e.g. after 2 or 3 questions that the bot finds complex to understand. After that, you need to choose the options of going back and connecting with the support agent.
4. How can I measure my bot performance?
Measuring bot performance is a part of chatbot best practices and extremely crucial to understand if the user experience with the chatbot was good or not. It helps to keep an eye on the way your customers interact with the bot.
Here are the key metrics to measure bot performance:
5. What happens if the bot is not able to answer the query?
Every user expects an instant relevant response and if the bot is unable to provide answers fitting to the scenarios, a fallback scenario can be properly outlined so that the users don’t leave frustrated.
Here are some fallback scenarios when the bot is failed to deliver the relevant response:
6. How can I customize my chatbots?
Customizing the bot’s personality is an important part while building a chatbot.
As the bot will directly converse with your users, its personality and tone should resonate with your brand messaging and the expectations of your target audience.
Customizing the bot creates a deeper understanding of the end objective, and how the bot will communicate through a choice of language, tone, and style. It makes your bot more authentic for the users to believe in. The main areas are:
7. I want to add FAQs to my chatbot. How can I do that?
It is simple to add FAQs while building a chatbot. You have to click on the ‘Add FAQ’ once you are done on the bot builder section.
On clicking the ‘Add FAQ’, you can create your own FAQs by entering the query.
You can add variants for the query without changing its meaning that includes the intention of the customer during the bot conversion.
8. Do you provide any ready templates to build a chatbot?
REVE Chat offers ready templates to build a chatbot. It is very simple – by following simple steps you can build a chatbot and deploy it across your business use case.
Here are some ready-to-use templates available for building a chatbot.
In case your business has unique demands it is recommended to create your own chatbot. You can go through a detailed article on how to build your first chatbot.
9. What are the most common use cases of the chatbot?
Chatbots are being used across different aspects of business for streamlining the business processes in order to enhance customer engagement and increase productivity. AI chatbots have so many use cases across business domains and industries.
Here are the key chatbot use cases to boost business productivity.
10. What does ‘Intent Sample’ refer to?
Intent refers to the user’s intention. It is the chatbot jargon for the motive of a given chatbot user. It is the intention behind each message that the chatbot receives. The intent is all about what the user wants to get out of the interaction.
An intent-based chatbot, then, is a bot that works by detecting this user intent. So, instead of relying on specific input, the chatbot can identify the meaning the message is trying to convey and then offer a relevant, tailored response.
11. What is the main purpose of the ‘Synonyms’ feature?
The synonym feature allows you to configure synonyms from Bot Builder. If the customer uses jargon in his query, the system will understand all the synonyms of it and can use it to match with the corresponding knowledge base.