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Chatbots or digital assistants are AI based computer programs that simulate human conversations. Building a chatbot across your key use case and deploying it helps in handling the tasks effortlessly.
Bots allow your team to concentrate on complex tasks while automating the repetitive tasks with a bot saves time and increases productivity. They streamline interactions between the user and services, enhancing customer experience.
You can read more about what is a chatbot and why they are so important for businesses.
Businesses are deploying chatbots to convert users to customers, drive sales, and improve the overall consumer experience. There are chatbots use cases across all industries and business functions such as customer service, sales, marketing, and automating the internal processes.
There are many important advantages to using chatbots. The key is how businesses can implement those chatbots benefits to improve their customer experience.
While building a chatbot, you come across certain elements that require a clear understanding in order to build a chatbot successfully across your use case.
Here are some essential components of building a chatbot.
Actions are important while adding new nodes to your bot flow. It helps you to define the structure more accurately. REVE Chat offers 11 actions to build the bot flow across your business use case.
1. Text message
The text message action helps you to initiate a conversation with your website visitors and customers with customized text messages or welcome greetings such as Good morning! How may I help you?
With the help of question action, you can set questions to collect your visitor’s information and data for qualifying leads and lead generation. You can ask – Please share your email id and phone number.
It is one of the actions that allow you to showcase your latest products in carousel ads format to the website visitors and customers for hassle-free navigation. For example, retail businesses can exhibit their new winter collection with the help of this action.
4. GO TO
The Go-To action helps you to escalate your chat conversations in the right direction by connecting with the next step of bot flow as defined.
By using the video chat action as a step in your bot flow, you can allow your users to have face to face chat with the agent and drive the conversations in the right direction.
6. API Plugin
By using the API plugin action, you can connect to any systems like a core banking card system through it or collect the visitor log in information.
The image action allows you to insert an image link for visual engagement of your website visitors & customers to guide them in their buying journey and improve chances of sales conversions.
You can use an image and link to the best deals and discounts for the day or a simple image of the product overview.
8. Quick Reply
The quick reply action presents multiple options to your visitors to choose and move across bot conversations. Based on the answer they choose you can redirect the conversation for resolution.
With the button action, you can provide comprehensive details about your products and services to your visitors to help them in making quick decisions.
When you choose the audio action, it allows you to display an audio message to the customers during the bot conversations. You can set a URL of an audio clip or upload an audio clip.
11. Chat Transfer
This action helps to connect your visitors and customers with the support representatives when the bot is unable to understand the user request.
With the help of Email action, you can provide your customers an alternative channel to connect with you as a fallback option, when the bot is not able to answer the query.
The Appointment action helps businesses in scheduling meetings and appointments in a smooth and hassle-free experience for customers.