Manage all conversations across web & social media to deliver real time support under one platform.
Co-browse with your customers by guiding them in real time for effective sales and customer support.
Enhance customer engagement by giving your customers a personalized touch with voice and video chat.
Talk with your website visitors in real time and fix their queries with live chat for effective conversations.
Route the chats to the right agents across departments based on pre-chat form selection. Let your customers connect with the right agent for better customer support and reduce the overall resolution time.
Provide additional comments or notes about your conversations with website visitors. The notes help the other agents to follow up for sales or technical support.
Engage your customers with personalized conversations in real time to build trust and loyalty. Loyal customers advocate your brand and help in acquiring new customers.
Collaborate with your customers in real time with co-browsing tool and increase business revenue. Securely share and view documents at the same time to make most out of the co-browsing session.
Help your customers understand your product or service better with video chat. Enhance customer experience by real time sales assistance right on customer’s browser. Live chat for sales and lead generation is the most effective way to turn your visitors into customers and increase conversions.
Get awareness about your visitors by mapping their journey and answer your customer’s queries in real time. Measure key customer metrics to deliver live customer service across all channels.
Integrate your business apps for in-app messaging using REVE Chat’s developer API. Transfer your customer conversations and information across your other apps for managing workflow seamlessly
Save answers for the common questions asked by the customers. Canned responses help in answering customers queries instantly, reduce the resolution time and improve customer experience.
Prevent automatized domains to initiate chat conversations and manage specific domains that are approved and secured. The unauthorized domains will be restricted to initiate a chat.
Customize your live chat widget to match your website branding. Set personalized welcome greetings and business messages to engage visitors to set expectations.
Set a specific wait time and queue the incoming chat requests when the support agents are busy. Queuing gives the visitors a better idea about the total response time without getting annoyed.
Directs the chat requests on your website to the right departments in order to reduce the response time. Quick assistance by the right agents enables better customer satisfaction among your visitors.
Provide real time assistance to your customers across Facebook messenger, website, messaging apps with REVE Chat’s customer engagement software. Help your agents to provide quick resolution and boost your customer satisfaction
Allows the support and sales team to collaborate with the customer’s browser in real time for fixing the queries effectively. Instant customer support helps visitors to build trust and improves your brand loyalty.
Get deeper insights about your website visitors and engage them at right time to provide the right solution. Quick assistance helps engaging customers better and increases sales conversions.
REVE Chat’s customer engagement platform brings all your social customer support across Facebook messenger and messaging apps with a suite of customer engagement tools to deliver better support to your customers.