Stay up to date on all the latest features
We’ve rolled out two major updates to help you drive growth and deliver more intelligent experiences: Web Push Notifications Advanced Chatbot Training with AI With these updates, you can boost customer engagement, increase conversions, and build stronger trust-delivering timely, personalized messages while ensuring every AI response is accurate and reliable
We’ve rolled out several powerful enhancements across routing, reporting, canned responses, SLA calculations, ticket templates, and third-party APIs — all aimed at improving flexibility, personalization, and operational efficiency. Here’s what’s new: 1. Advanced Routing with Sub-Channel Support Previously, businesses using advanced routing could only filter based on the main channel (e.g., WhatsApp, Facebook, Instagram). However, […]
Break Management Reports Track and monitor your agents’ break activities with our newly introduced Break Management Reporting in agent activity report. Admins can now view when agents took breaks, the duration, and the specific reason selected (e.g., lunch, tea, personal). This brings greater visibility into agent availability and helps optimize team performance and resource planning. […]
Ticket Dashboard & Analytics To learn more about our all new dashboard for our ticketing solution, click here. Ticket Segmentation & Filtering To learn more about how the create custom ticketing tables/ folder works, click here. Bulk Ticket Upload Easily migrate and manage tickets by uploading them in bulk — streamline your transition from other […]
Ticketing V2.0 – A New Era of Support! We’ve introduced powerful enhancements to our ticketing system, giving businesses more control and flexibility in managing support requests. One Platform, Multiple Widgets – Tailor Support for Every Business Unit! 🚀 Now businesses can integrate multiple chat widgets across different websites, each with unique customizations. This allows seamless […]
Role Management Improvement in Inbox Folder We’ve upgraded our Role Management feature to give admins more control over data access. Now, you can limit which agents can view chat and ticketing folders, ensuring privacy, security, and better workflow management. Take full control of your team’s access and streamline operations like never before! System Enhancements & […]
Elevate Your Chatbot with Powerful New Features Our latest release introduces exciting updates to enhance your chatbot’s capabilities: Take Full Control with Advanced Access Management Deeper Insights with Our New Advanced Reports We’re excited to introduce four powerful new reports to help you gain deeper insights of your CS Team: Small But Mighty Improvements to […]
Speak Every Customer’s Language with a Multilingual Chatbot YouTube & Play Store Comments Now at Your Fingertips! We’ve introduced two powerful integrations to help you stay connected with your customers: Comprehensive Agent and Bot Engagement Analytics!
Introducing Brain AI: Transform Your Chatbot with Advanced Conversational Intelligence Maximize Efficiency: Automate Reservations & Lead Capture with Custom Forms Introducing Chatbot Visual Flow Builder! Unleash the Power of Dynamic Actions Custom Business Hour Live Chat SLA Management!
Tickets Due Date and Priority Due date and priority has been added which was previously not there. Now businesses can add due date and priority which makes tickets tracking, prioritization and follow up easier. Introducing Team Chat In REVE chat, admins & agents can chat internally among them with our all new Team Chat feature. […]
Simplified WhatsApp Integration Connecting WhatsApp to our platform is now easier than ever! Our new streamlined setup process saves you time and effort, allowing you to get started in just a few minutes. Enjoy seamless integration and enhanced communication. Click here to learn how you can integrate your WhatsApp account. Boost your outreach with the […]
Renamed folder for an intuitive interface In our inbox panel, we have renamed some of our folders to make them more understandable and relevant. One thing to be noted, there is no change at the functional level, just the folders are renamed. Changes are as follow: Previously in the engaged folder, an agent would view […]
Floating messages management With the release of REVE chat V4.0, we have introduced floating messages. This feature allows businesses messages to show to visitors even when they minimise the chat widget. Now with this short release, we are bringing more control to the businesses. Now customers can enable or disable the floating messages as they […]
A new approach to managing customer conversations in a more meaningful way. The new inbox aims to boost business interaction effectiveness and conversation quality, leading to successful conversions. Continuity of all previous sessions Transforming communication with folders Revolutionizing wait-time Advanced chat monitoring for admins Insightful proactive chats Navigate chats with precision Redefined conversations panel Comprehensive […]
In this release, we’re putting the spotlight on personalization, ease of use, and integration capabilities to empower your business. Here’s what’s new: Empower Chatbot Personalization: Introducing Conditions Now, businesses can seamlessly customize chatbot flows based on various attributes such as country, user type, channels, and more. Tailor interactions precisely to your audience, creating dynamic and […]
Engaging Through Instagram In response to popular demand, we’ve expanded our reach to Instagram. This new channel integration allows you to leverage our chatbot platform’s capabilities to engage and provide exceptional customer experiences on Instagram, adding another layer of connectivity. Know Your Audience with Attributes We’ve introduced a new attribute feature that enables you to […]
Fresh and Intuitive Chatbot Section Design Our chatbot section has undergone a complete makeover, focusing on delivering a user-friendly and visually pleasing interface. The redesign ensures an intuitive navigation experience, making it effortless for you to manage and interact with our chatbots. Tailored Chatbots for Your Facebook Pages With our latest release, you now have […]
How to Integrate REVE Chat SDK For instructions on how to integrate the new REVE Chat SDK V3 (BETA) and make the most of these exciting features, please refer to our official documentation in the below link: Key Features and Enhancements New Chatbot Integration Introducing REVE Chatbot for SDK! Businesses can now integrate the SDK […]
What has been changed? What’s staying the same? How do I adapt to the change?
The new onboarding journey during signing up to the platform will give a better and personalized experience. The update includes social Signup option with Google/Microsoft account & Login using associated social email. The Chat bot also received some improvement (Add Emojis to your Chatbot, View and Export Bot wise reports separately, improved drag and drop experience). More update is there, to learn more click on the read more.
A new SDK version (1.0.14.3.0) for Android has been released. Have a quick look at the new SDK update:
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