REVE Chat helps ecommerce businesses guide shoppers, answer product questions, manage order requests, and support customers across the buying journey with Wize AI Agent, Live Chat, and connected customer engagement tools.
Help shoppers discover relevant products based on their questions, preferences, browsing behavior, and buying intent.
Keep products, variants, images, prices, and stock updated in REVE Chat for accurate customer conversations.
View active carts, share checkout links, and reconnect with shoppers who leave before completing a purchase.
Access order details, customer history, and past conversations to answer order questions and resolve requests faster.
Share products, recommendations, and checkout links across live chat and connected messaging channels.
Connect your store through apps or plugins and extend customer workflows through APIs when needed.
Support shoppers from product discovery to post-purchase service with Wize AI Agent, Live Chat, Chatbot, Ticketing, and Campaigns in one customer engagement platform. Help customers make buying decisions, resolve requests faster, and keep every conversation connected.
Wize AI Agent understands what shoppers need, works with connected business data and tools, and helps move conversations forward across product discovery, checkout, order support, and post-purchase service.
Communicate with visitors instantly with an eCommerce live chat that reduces cart abandonment, builds trust, and increases conversions through personalized, proactive chat experiences.
Deliver instant, accurate support around the clock to reduce response times, handle high volumes effortlessly, and provide seamless multilingual assistance that enhances customer satisfaction.
Centralize and prioritize customer inquiries efficiently to accelerate resolutions and keep shoppers informed with real-time updates.
Reach the right customers at the right time with targeted campaigns that announce new products, alert shoppers when items are back in stock, and capitalize on festive seasons to maximize sales.
Keep product details, prices, images, variants, and stock connected with REVE Chat so customers can receive accurate product information, relevant recommendations, and better shopping assistance during conversations.
Not just a connector — a native experience: product & cart sync, order lookup, checkout links, and agent visibility into what the customer is viewing.
Businesses are achieving growth at a greater pace with our customer service platform.
Increase in conversion rates with live chat
Reduction in response times
Increase in customer satisfaction ratings
“Our support team faced steady challenge handling the influx of customer queries. But with the AI-powered Chatbot handling 85% of inquiries, our team could focus on addressing critical issues promptly. REVE Chat has significantly improved our response time and overall customer satisfaction.”
Head of Marketing, Legrand
“With REVE Chat, we were able to handle 85% of our support queries. We noticed a significant increase in the satisfaction rate and happier customers.”
Head of Ecommerce & Omnichannel Operations, Transcom Digital
“REVE Chat is a great tool for customer support. We are using both the bot & live chat. While the bot helps to resolve FAQs, chat allows engaging customers with co browsing & video chat.”
Business Development Manager, Public Gold
“REVE Chat helped us to assist our customers virtually with co-browsing and live chat support. We were also managed to get a better idea of our visitor’s activities and guide them properly.”
CTO, Pardgroup SpA
Le REVE, a top eCommerce platform, partnered with REVE Chat to boost engagement and drive growth. With AI-powered
chatbot and live chat, it offers 24/7 support, personalized interactions, and seamless shopping—leading to higher
engagement, more customers, and stronger sales.
First-time visitors are guided with instant answers and tailored product suggestions, increasing conversion rates.
Smart recommendations, upselling features, and lead forms turn interest into measurable sales results.
The chatbot helps customers with product searches, order tracking, and store information, available around the clock.
Combines typed queries and quick-reply buttons for a smooth, interactive interface.
Personalized recommendations and real-time assistance keep shoppers engaged throughout their journey.
Help customers check order information, get status updates, and receive assistance with common post-purchase requests directly through conversation.
Using REVE Chat, Legrand was able to improve their customer support resolutions by 70%. Learn how we were able to do that for a giant like Legrand.
View case studyReduced Chat Handling Time
Faster Customer Support Resolutions
Seamlessly connect REVE Chat with all the platforms that your Ecommerce business needs to succeed.
An Ecommerce customer service platform helps online businesses manage customer conversations across live chat, AI Agents, chatbots, ticketing, and messaging channels. It helps teams support shoppers before and after purchase, automate repetitive requests, and keep customer interactions connected across the buying journey.
Live chat gives shoppers immediate help when questions or concerns arise during browsing or checkout. Businesses can answer product questions, clarify delivery or payment details, recommend relevant products, and guide hesitant shoppers before they leave without completing their purchase.
Ecommerce chatbots can provide 24/7 answers to common questions, guide customers through structured flows, support order tracking, and handle multiple conversations at the same time. They help reduce repetitive support work while giving customers faster access to routine information.
Yes. REVE Chat integrates with ecommerce platforms including Shopify and WooCommerce, helping businesses connect product, customer, cart, and order information with customer conversations. REVE Chat can also connect with other business tools to support broader customer service workflows.
Ecommerce AI Agents can understand shopper requests, recommend relevant products, work with connected product and order information, and take approved actions during the conversation. They can support customers from product discovery and checkout through order support and post-purchase service, with human handover when needed.
Absolutely. REVE Chat is designed to be scalable and flexible for businesses of all sizes. Whether you’re a growing store or an enterprise-level brand, you can customize and automate customer service to match your needs.
REVE Chat helps businesses stay connected with customers through Live Chat, Wize AI Agent, and targeted Campaigns. Businesses can assist shoppers during purchase, provide post-purchase support, send relevant updates, and maintain conversations across multiple customer touchpoints.
Yes, with REVE Chat’s Campaign feature, you can run targeted campaigns like product launches, back-in-stock alerts, and festive promotions through web push notifications, SMS, chat and messaging channels like WhatsApp and Messenger.
