Chatbot ROI Calculator

Find out how much a Chatbot saves your business

/month
/hour
minute

Cost savings

$0

Return on Investment (ROI)

0%

What is a Chatbot ROI Calculator?

A chatbot ROI calculator allows you to calculate how much a business would save by implementing a chatbot for their customer service team. Businesses employ a customer service team to manage inquiries, and they are always looking into being more efficient and cost-effective.

Thus, our ROI calculator could guide businesses to how much they could save by using a chatbot instead of having a huge team of agents handle all customer questions.

What metrics influence the customer service ROI of a business?

For every business, the following criteria are what determine how much ROI a business can achieve for customer service.

  • Volume of chats or conversations per month that your business handles
  • Who are the target customers, B2B or B2C?
  • Type of industry a business belongs to
  • Cost of any tools or services being used (chatbot, live chat, call centers, etc.)
  • Cost of each customer support agent, either monthly or hourly
  • Number of agents in your customer service team
  • The average resolution time of resolving conversations by your agents

Using these data, you can calculate the customer service ROI for your business.

How does a Chatbot ROI calculator work?

Using our ROI calculator, you can get an accurate estimation of how much a chatbot would save for your business. To do that, you will need to input the metrics as suggested by our calculator Inputting those values, you can get an exact calculation of your ROI if you implement our chatbot solution for your customer service team. Also, you can see how much you can save for your business if you were to use a chatbot.

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Why does calculating Chatbot ROI matter for a business?

The significance of being able to calculate chatbot ROI cannot be understated for a business. As with an ROI and cost savings, a business can evaluate the proposition of implementing a chatbot for the company.

By implementing a chatbot into customer service, a business can:

  • Save overall customer service budget
  • Reduce the need for a large team of agents
  • Automating a good amount of inquiries, improving speed and efficiency.
  • Provide seamless customer support with chatbot and human agents combined
  • Improves customer satisfaction

Thus, businesses can make informed decisions as to what amount of workforce to have while implementing a chatbot for customer service.

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FAQ

The calculations in the ROI calculator were made with our chatbot prices. To learn more about our packages, please visit our pricing page.

Yes, our ROI calculator not only shows ROI but also shows the cost savings of a company.

No, all you need to have is the data for the input fields, and the calculator will get the result for you.

Finding out how much ROI or cost savings are possible before a purchase can help you narrow down how many chatbots or what sort of package would best suit your business.

Yes, as the calculation was done using user input and our chatbot prices, you can rest assured that the maths done is completely accurate.

Using an ROI calculator for a chatbot like ours can help you find out how much you would save for your business while offering better customer service. This kind of calculation can convince management or shareholders about the real benefits it can have on cost and revenue for a business.

All businesses can make use of the calculator, as almost every company benefits from having a high ROI.