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Customer experience quotes always serve as valuable tools to understand the role of exceptional service in achieving customer satisfaction. These quotes are as helpful for customers as for businesses in underlining the value of great experiences.
More so, quotes about customer experience have the power to shape the way businesses approach customer engagement and satisfaction. They can influence the overall service delivery. For customers, they can set the standards of expectations of experience from companies.
Most importantly, a business can leverage customer experience quotes to harness the insights of the industry, shape their strategies, and eventually create impactful experiences for their audiences.
In this blog, we will explore some great customer experience quotes from eminent personalities and for different industries.
But before moving ahead, let’s first get started with understanding how these quotes matter –
As a business, you should know that 86% of customers are ready to pay more for a great customer experience. The better experience you provide, the more customers you will earn. So, you can leverage customer experience quotes and see where you need to put more effort into delivering the kind of value customers expect.
Here are some reasons that suggest why customer experience quotes do matter –
Customer experience has been a favorite topic for business leaders from across industry verticals. Most of them have shared their views and insights on the subject. Their collective wisdom has added more depth and meaning to the customer experience strategy sphere. Let’s look at some wonderful and meaningful quotes by these great leaders –
Steve Jobs was the co-founder of Apple Inc. and he gained a global reputation for innovative thinking in delivering great customer experiences. His passion and emphasis on prioritizing the customer experience set him apart from other business leaders. Some of his popular customer experience quotes are –
Richard Branson is the founder of the Virgin Group – a group that has more than 400 companies worldwide. He’s been an inspirational leader for his innovative approach and his commitment to customer satisfaction. Some of his popular customer experience quotes are mentioned below –
Howard Schultz is the former CEO of Starbucks whose role is huge in transforming the company into a global coffee brand. He is known for his big emphasis on providing, and setting rules for exceptional customer service and creating a distinct culture around the Starbucks brand. Some of the popular customer experience quotes by him are –
Walt Disney was an American entrepreneur and co-founder of The Walt Disney Company. He had gained a massive reputation for his visionary leadership and dedication to customer service excellence. His philosophy was to create experiences that stayed etched in the memory of customers forever. Some of the popular customer experience quotes by him are –
Bill Gates is the co-founder of Microsoft Corporation which is considered one of the most influential tech companies in the world. He is known for his innovative vision and strategic business decisions that helped refine the customer service mindset for the industry. His insightful quotes on business and tech are full of wisdom. Some of the customer experience quotes by him are –
Mary Barra is the CEO of General Motors (GM) who is credited for leading the company through a transformation. Her leadership skills and vision are popular due to a strong emphasis on setting customer experience examples and service ethos. She has a big role in putting customers at the core of GM’s operations and strategies. Some of the customer experience quotes by her are –
Jeff Bezos is the founder of Amazon, and he’s known as much for his visionary leadership as for his customer-centric approach. He’s responsible for taking the e-commerce giant to the industry leadership position. His belief in constantly improving the customer experience trends and prioritizing customer satisfaction is unrivaled. Some of the popular customer experience quotes by him are –
Quotes about customer experience needn’t be long and wordy. Some really short quotes make an equal punch and get the message across. These short quotes redefine customer experience design in a big way. Here are some examples of short quotes –
If the employees are not happy, can a business deliver great experiences to customers? No, it can never deliver that kind of CX unless its employees are motivated and happy. After all, there is a link between employee satisfaction and delivering amazing customer experiences. To better understand the point, refer to the below quotes –
Happy customers are never an overnight success story. They are won through consistent quality service and great experience over some time. Such customers not only contribute to brand loyalty but also turn into brand advocates and bring in more customers. The quotes below will shed light on how customer experience has a big role in making happy customers –
Service has a key role in providing great experiences to customers. When the service has quality consistently, it paves the way for happy customers. Let’s look at some customer experience quotes about service to better understand the relationship between the two concepts –
Customer loyalty does not happen by chance. It has to be earned by delivering quality service and amazing experiences. When customers become loyal, it sets the foundation for success and growth for any business. Let’s look at some quotes that show the relationship between loyalty and customer experience –
Quotes for customer experience can serve as a nugget of wisdom to businesses that aim to achieve excellence on the service delivery front. These quotes have the power to add value to various facets of operations so that a new dimension is added to customer experience efforts.
At REVE Chat, we understand how much it takes to deliver great experiences to customers and win their trust and loyalty. We have a variety of customer engagement tools including AI-powered chatbots and live chat software that can aid in service delivery.
You can sign up and see how our tools can be a great differentiator for your aim to achieve success with customer experience.
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