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The real estate industry is one of the most competitive industries with an over-saturation of agents and brokers competing to win the same clients.
51% of customers want businesses to be available 24/7, which is why it is crucial to be available around the clock, in order to prevent the loss of a potential buyer.
Live chat for real estate websites can be very helpful at such times. It enables you to quickly convert potential buyers into paid clients.
In this article, we’ll discuss live chat for real estate top benefits, the installation process, and more. If you are looking for the best live chat software for real estate then keep reading to get to know all the things.
Over the last few years, live chat software has evolved into a full-fledged real estate CRM solution. This is possible because today’s chatting software is not just about instant messaging, it’s also built with powerful CRM and marketing tools.
Live chat leads convert at an average rate of 7.5% – nearly 3x higher than the 2.7% average for general online real estate leads.
Live chat for the real estate industry has become a necessity for professionals working with clients over long distances.
Research shows that real estate agents and property managers who use live chat for the real estate business find that it improves customer relationships and saves time and money on advertising, marketing, and managing telephone calls.
Let’s take a look at some of the key benefits of live chat for the real estate industry;
The real estate industry is one of the oldest and most time-honored businesses in the world. But this seemingly traditional business isn’t immune to disruptive technology that has changed the way we live our lives and conduct business.
One new disruptive technology that is shaking things up in the real estate industry is live chat software. Without live chat, you can’t deliver the agency experience online.
With live chat software, you can easily transform your website from a mute brochure to a digital service desk.
Plus, live chat software allows real estate agencies to dramatically increase customer service, which has the potential to drive revenue growth for organizations of all sizes and industries.
It is always a great idea to consider the advantages of live chat support for your website to convert web visitors into buyers. 63% of customers said they’re more likely to return to a website that has a live chat.
How live chat converts visitors into potential buyers?
In today’s competitive market, many buyers begin their search online and can be easily convinced by a virtual video tour of the neighborhood and property.
Sometimes a customer wants to buy overseas property. Sometimes, they lack the time or are unable to book an appointment. When the physical demonstration is problematic then the live chat for real estate websites enable interactive virtual tour for the customers.
However, when people are considering a real estate purchase, they want to be able to visualize the space.
Unfortunately, many agents may not have the software or know-how to offer virtual tours. This could impact their ability to convert web visitors into buyers. In this case, live chat software for real estate can be a groundbreaking solution for the business.
Benefits of providing virtual tours:
Whether the issue is with a specific property or with a realtor, buyers, and sellers need to have their queries answered as quickly as possible.
How live chat helps to create convenience for the customers?
Buyers now expect more interaction with businesses. In 2016, more than 40 percent of consumers who traveled to a local business said they made a purchase after having a positive online interaction, according to a 2016 report by Investopedia.
The benefits of live chat software for the real estate industry may not seem all that apparent, but when you look at chat from the perspective of the customer. It’s one of the best things in terms of increasing lead generation and sales.
Key stats:
REVE Chat is the top live chat software designed for real estate companies (brokers, agents, etc.). It helps agents provide their customers with better and faster support in a single online place.
REVE Chat is the top live chat software platform for real estate companies because it has everything you need to implement a full-blown customer support approach to online lead management.
Key Features of REVE Chat:
Whether you are a real estate agent or investor, a broker, or a property manager, live chat can help you increase your business.
Over the last 20 years, the real estate industry has transformed from a retail-centric model to a full-service model.
The internet has changed how people search for homes, and agents must now be prepared to meet their customers at any number of touchpoints throughout their experience.
The result? A real estate agent’s typical day could consist of talking on the phone, text messaging, emailing, or even engaging in conversation via Facebook Messenger or WhatsApp.
This growth in digital communication has made it necessary for real estate agents to implement live chat software into their daily routines.
Real estate companies that use live chat not only see increased productivity of their agents but improved customer satisfaction as well.
Installing the REVE Live Chat Software is not complicated. Now I am going to tell you 4-simple steps to install the REVE live chat software to your website hassle-free. You can do it by yourself or your website IT administrator can help you to complete the installation process.
So what are you waiting for? Let’s see how you can easily integrate REVE live chat software simply.
Step 1: the first stage started with signing up with the right credentials in the REVE chat dashboard. After logging in successfully it will take you to the How To Install REVE chat on your website.
Step 2: Once you click the “How To Install REVE chat on your website’’ you will see two options which are:
Step 3: If you select the first step which is “Install REVE chat code manually’’ you can paste the code manually before the </body> tag on your website page.
Step 4: If you do not have the required credentials to log in to your website then you can email the REVE chat code with the required instruction to your website IT administrator.
Live chat support has become a necessity for real estate agents. Everyone is aware of how the real estate market is evolving and the importance of having a strong web presence to lure potential clients.
It is necessary for real estate agents to keep their clients engaged via web and social media for them to be able to convert them into paying customers. Most real estate agents are trying to cut costs by obtaining free forms of marketing like paid Facebook ads, blog posts, and newsletters.
However, this strategy doesn’t always work as expected because there are no live agents behind these platforms, who can respond to questions or resolve problems quickly.
Where realtors see the biggest benefits of using live help software is in the area of customer engagement. Now let’s take a look at some of the key points why REVE live chat is the best live chat software for the real estate business.
It’s important to give the visitor a personalized experience and live chat does this by responding in real-time and thanking them for visiting which makes them feel special and valued.
Live chat has the highest customer satisfaction level of 73% versus 61% for email support and 44% for phone.
Live chat for real estate can be used to provide the visitor with useful information regarding specific listings, the location, or even useful tips about homeownership.
REVE is simple and easy to set up. We partner with the top real estate CRMs and MLSs to power your online presence.
With REVE, you can instantly start a live chat with any website visitor to convert them into leads or to answer any questions they have before they become a lead. Sign up now and enjoy a 14-day free trial.
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