Omni Channel Customer Engagement for Conversational Experience
Every customer deserves a delightful conversational experience. Make it happen across all customer interactions with the power of video chat, co-browsing and live chat
Omnichannel Messaging
Manage all conversations across web, mobile & social media to deliver real time engagement under one platform.
Co-Browsing
Co-browse with your customers by guiding them in real time for effective sales and customer support.
Video Chat
Enhance customer satisfaction by delivering faster and personalized customer engagement with voice and video chat.
Live Chat
Talk with your website visitors in real time and fix their queries with live chat for effective conversations.
Live engagement platform trusted by businesses across the globe
Provide personalized “in-person” guidance
Move from “show” to “show & tell” approach with REVE Chat’s coBrowsing and video chat solution. Guide your customers with collaborative tour of your products and services
Co-browsing
Interact with your customers browser in real time and navigate together through a complex form fill up process. Offer hassle free solutions with no extra downloads.
Learn more about Co-browsing
Facebook Messenger
Deliver instant social support with Facebook messenger. Grow your business by acquiring new customers and give them ways to reach out you with Facebook messenger.
Learn more about Facebook messenger
AI Chatbots
Automate your sales & support FAQs with AI chatbots to engage customers 24×7. Easily scale your support with bots to manage a higher volume of conversations without extra costs.
Mobile SDK
Use REVE Chat’s mobile SDKs for iOS and Android platforms, to implement in-app messaging support for your users that drives higher engagement and increase retention.
Visitor Notes
Provide additional comments or notes about your conversations with website visitors. The notes help the other agents to follow up for sales or technical support.
Automate your conversations with an AI enabled customer communication platform
Automate your customer experience with multichannel conversations and optimize performance with the advanced customer engagement
Assist your customers in real time
Empower your team to deliver interactive assistance to customers in real time. Combine co-browsing with video chat to offer faster solutions that improve first contact resolution.
Onboard and engage customers with video chat
Use video chat for product demos during the customer onboarding process to communicate the core positioning of your brand to the new users that has a positive impact on sales.
Chatbots + Live support
Automate your sales and support with AI enabled chatbots. Use bots as the first contact channel to handle FAQs and route the complex conversations to the human agents.
Track your customers journey with real time insights
Map the complete customer journey to get real time insights. Deliver instant answers based on the customer behavior with the help of proactive chat triggers.
Digital engagement platform for businesses of all sizes
Reinvent how you serve your customers
Power your team with a better way to deliver customer conversations, all in one easy to use customer engagement solution
Developer API
Integrate your business apps for in-app messaging using REVE Chat’s developer API. Transfer your customer conversations and information across your other apps for managing workflow seamlessly
Canned Responses
Save answers for the common questions asked by the customers. Canned responses help in answering customers queries instantly, reduce the resolution time and improve customer experience.
Trusted Domains
Stop your agents from receiving anonymous chats by creating a list of trusted domains. Manage the specific domains that are trusted or authorized for chat conversations.
Customization
Customize your live chat widget to match your website branding. Set personalized greetings and business messages to engage visitors to set expectations.
Queuing
Set a specific wait time and queue the incoming chat requests when the support agents are busy. Queuing gives the visitors a better idea about the average response time.
Department Management
Route the chat requests to the right departments in order to reduce the response time. Delivering quick assistance by the right agents enables better customer satisfaction.
Best in class customer engagement for omni channel conversations
Make your conversations more collaborative with REVE Chat’s live engagement platform
Deliver omni channel customer support
Provide real time assistance to your customers across Facebook messenger, website, messaging apps with REVE Chat’s customer engagement solution and deliver quick resolutions.
Provide real time customer support with co-browsing
Allow the support & sales team to collaborate with the customer’s browser in real time. Instant customer support helps visitors to build trust and increase brand loyalty.
Powerful analytics right at your fingertips
Get deeper insights about your website visitors and engage them at the right time. Quick assistance helps engaging customers better and increases sales conversions.
Manage social customer support at one place
REVE Chat’s customer engagement platform brings all your social support across Facebook Messenger and messaging apps to deliver interactive support to your customers.
Live customer engagement for
real time assistance
Give your customers a better way to communicate with you using REVE Chat’s
omni channel customer engagement
Omnichannel Messaging
Co-Browsing
Video Chat
Live Chat
Facebook Messenger
AI Chatbots
Mobile SDK
Visitor Notes
Messaging Apps
Developer API
Canned Responses
Trusted Domains
Customization
Queuing
Department Management
