Stay up to date on all the latest features
We’ve rolled out several powerful enhancements across routing, reporting, canned responses, SLA calculations, ticket templates, and third-party APIs — all aimed at improving flexibility, personalization, and operational efficiency. Here’s what’s new: 1. Advanced Routing with Sub-Channel Support Previously, businesses using advanced routing could only filter based on the main channel (e.g., WhatsApp, Facebook, Instagram). However, […]
Break Management Reports Track and monitor your agents’ break activities with our newly introduced Break Management Reporting in agent activity report. Admins can now view when agents took breaks, the duration, and the specific reason selected (e.g., lunch, tea, personal). This brings greater visibility into agent availability and helps optimize team performance and resource planning. […]
Role Management Improvement in Inbox Folder We’ve upgraded our Role Management feature to give admins more control over data access. Now, you can limit which agents can view chat and ticketing folders, ensuring privacy, security, and better workflow management. Take full control of your team’s access and streamline operations like never before! System Enhancements & […]
Tickets Due Date and Priority Due date and priority has been added which was previously not there. Now businesses can add due date and priority which makes tickets tracking, prioritization and follow up easier. Introducing Team Chat In REVE chat, admins & agents can chat internally among them with our all new Team Chat feature. […]
Renamed folder for an intuitive interface In our inbox panel, we have renamed some of our folders to make them more understandable and relevant. One thing to be noted, there is no change at the functional level, just the folders are renamed. Changes are as follow: Previously in the engaged folder, an agent would view […]
Floating messages management With the release of REVE chat V4.0, we have introduced floating messages. This feature allows businesses messages to show to visitors even when they minimise the chat widget. Now with this short release, we are bringing more control to the businesses. Now customers can enable or disable the floating messages as they […]
A new approach to managing customer conversations in a more meaningful way. The new inbox aims to boost business interaction effectiveness and conversation quality, leading to successful conversions. Continuity of all previous sessions Transforming communication with folders Revolutionizing wait-time Advanced chat monitoring for admins Insightful proactive chats Navigate chats with precision Redefined conversations panel Comprehensive […]
The new onboarding journey during signing up to the platform will give a better and personalized experience. The update includes social Signup option with Google/Microsoft account & Login using associated social email. The Chat bot also received some improvement (Add Emojis to your Chatbot, View and Export Bot wise reports separately, improved drag and drop experience). More update is there, to learn more click on the read more.