Stay up to date on all the latest features
We’ve rolled out several powerful enhancements across routing, reporting, canned responses, SLA calculations, ticket templates, and third-party APIs — all aimed at improving flexibility, personalization, and operational efficiency. Here’s what’s new: 1. Advanced Routing with Sub-Channel Support Previously, businesses using advanced routing could only filter based on the main channel (e.g., WhatsApp, Facebook, Instagram). However, […]
Tickets Due Date and Priority Due date and priority has been added which was previously not there. Now businesses can add due date and priority which makes tickets tracking, prioritization and follow up easier. Introducing Team Chat In REVE chat, admins & agents can chat internally among them with our all new Team Chat feature. […]
A new approach to managing customer conversations in a more meaningful way. The new inbox aims to boost business interaction effectiveness and conversation quality, leading to successful conversions. Continuity of all previous sessions Transforming communication with folders Revolutionizing wait-time Advanced chat monitoring for admins Insightful proactive chats Navigate chats with precision Redefined conversations panel Comprehensive […]
Fresh and Intuitive Chatbot Section Design Our chatbot section has undergone a complete makeover, focusing on delivering a user-friendly and visually pleasing interface. The redesign ensures an intuitive navigation experience, making it effortless for you to manage and interact with our chatbots. Tailored Chatbots for Your Facebook Pages With our latest release, you now have […]
What has been changed? What’s staying the same? How do I adapt to the change?
