Stay up to date on all the latest features
We’ve rolled out several powerful enhancements across routing, reporting, canned responses, SLA calculations, ticket templates, and third-party APIs — all aimed at improving flexibility, personalization, and operational efficiency. Here’s what’s new: 1. Advanced Routing with Sub-Channel Support Previously, businesses using advanced routing could only filter based on the main channel (e.g., WhatsApp, Facebook, Instagram). However, […]
Break Management Reports Track and monitor your agents’ break activities with our newly introduced Break Management Reporting in agent activity report. Admins can now view when agents took breaks, the duration, and the specific reason selected (e.g., lunch, tea, personal). This brings greater visibility into agent availability and helps optimize team performance and resource planning. […]
Ticket Dashboard & Analytics To learn more about our all new dashboard for our ticketing solution, click here. Ticket Segmentation & Filtering To learn more about how the create custom ticketing tables/ folder works, click here. Bulk Ticket Upload Easily migrate and manage tickets by uploading them in bulk — streamline your transition from other […]
Ticketing V2.0 – A New Era of Support! We’ve introduced powerful enhancements to our ticketing system, giving businesses more control and flexibility in managing support requests. One Platform, Multiple Widgets – Tailor Support for Every Business Unit! 🚀 Now businesses can integrate multiple chat widgets across different websites, each with unique customizations. This allows seamless […]
Tickets Due Date and Priority Due date and priority has been added which was previously not there. Now businesses can add due date and priority which makes tickets tracking, prioritization and follow up easier. Introducing Team Chat In REVE chat, admins & agents can chat internally among them with our all new Team Chat feature. […]
In this release, we’re putting the spotlight on personalization, ease of use, and integration capabilities to empower your business. Here’s what’s new: Empower Chatbot Personalization: Introducing Conditions Now, businesses can seamlessly customize chatbot flows based on various attributes such as country, user type, channels, and more. Tailor interactions precisely to your audience, creating dynamic and […]