REVE Chat V5.1.0: Multilingual Chatbot, New Integrations & Analytics

Table of Content

Speak Every Customer’s Language with a Multilingual Chatbot

Single Flow, Multiple Languages: Build your chatbot once and translate it into multiple languages—no need to create separate flows.
Auto-Translate: Instantly translate your chatbot into selected languages with one click, saving time and effort.
Editable Translations: Easily refine auto-translated text to ensure accuracy and brand consistency.
Automatic Language Detection: The system detects a visitor’s language preference from their browser and adjusts the chatbot accordingly.

We’ve introduced two powerful integrations to help you stay connected with your customers:

YouTube Comments: Easily manage and respond to comments on your business’s YouTube channel. Address feedback, questions, or any customer interaction directly from REVE Chat.
Play Store Comments: Seamlessly track and respond to customer reviews and feedback of your mobile app in the Play Store. Keep your users engaged and ensure timely support for an excellent experience.

Track Key Metrics: Monitor average response time and average resolution time to assess agent efficiency.
First Response Insights: Evaluate first response time to ensure timely customer interactions.
SLA Breach Monitoring: Identify SLA breaches to maintain service quality and compliance.
Customer Satisfaction Scores: Measure customer satisfaction to understand client perspectives and improve service.
Optimize Performance: Use insights to enhance agent performance and boost overall customer satisfaction.