REVE Chat 6.1.1: Advanced WhatsApp QR Integration & Improved User Experience

We’re excited to roll out REVE Chat 6.1.1, an update focused on giving businesses more flexibility, continuity, and control across WhatsApp, email ticketing, eCommerce, and social messaging channels.

This release removes key operational limitations and unlocks new ways for teams to serve customers faster—without breaking existing workflows.

WhatsApp QR Code Integration

Businesses can now use the WhatsApp Business App alongside REVE Chat—without sacrificing control or conversation history.

• Connect WhatsApp via QR code while continuing to use the WhatsApp Business mobile app
• Receive WhatsApp calls directly on mobile phones
• Retain existing WhatsApp conversations from the Business App

Ticket Creation from CC Emails

We’ve extended ticket creation to cover CC email scenarios, ensuring no customer request goes untracked.

• Tickets are now created when your integrated support email appears in CC
• Previously supported To and BCC scenarios continue to work as expected

Shopify Backorder & Out-of-Stock Selling Improvements

Selling doesn’t stop when inventory runs out—and now neither does your support team.

• Agents can generate checkout links for out-of-stock or backorder products
• Checkout links are created directly from the Shopify embedded storefront inside REVE Chat

Facebook Messenger Reels Visibility

Agents now get full visibility when customers share Facebook Reels.

• Shared Facebook Reels are now visible inside the REVE Chat dashboard
• Agents can clearly identify which Reel the customer shared

Improved YouTube Comment Navigation (Fix)

We’ve enhanced usability for YouTube conversations.

• Agents can now click “Go to Comment” and be taken directly to the YouTube video and comment
• Faster context switching between REVE Chat and YouTube