REVE Chat 6.0.0 is here: Smarter CX, Faster Responses, Happier Customers

Your all-in-one omnichannel customer experience platform just got a major upgrade. REVE Chat 6.0.0 is packed with AI-powered features, smarter automation, and new channels designed to help your business connect, convert, and delight every customer.

Here’s what’s NEW—and why it matters for your business.

🤖 Copilot: The Future of Agent Productivity

Meet your AI-powered sidekick—Copilot. Instead of juggling tabs, scanning endless chat logs, or guessing how to phrase a response, agents now have AI intelligence baked right into their workflow.

Inside Live Chat:

• Knowledge-Powered Answers – Agents ask Copilot a question, get instant answers from the company’s own knowledge base, and drop them directly into a conversation.
• Chat Summaries – Long chat sessions? Multiple visits across days? Copilot condenses everything into a crisp summary.
• Real-Time Translation – Agents can translate messages instantly, ensuring seamless communication no matter the language barrier.
• Smart Rewrite – Want to sound more professional, empathetic, or concise? Rewrite any response with one click.
• Sentiment Analysis – Copilot analyzes customer mood in real time, giving agents emotional context before they reply.

Inside Ticketing:

• Ticket Summarization – Condense multiple updates or long customer emails into quick snapshots.
• AI Reply Suggestions – Drafts answers based on the issue and company knowledge—agents only need to review and send.
• Translation for Emails – Customers write in any language; agents respond in their preferred one.
• Smart Rewrite for Emails – One click to polish long, clunky replies into clear, professional messages.
• Sentiment Tracking – Detects customer frustration or satisfaction levels for smarter ticket prioritization.

💡 Why it matters: Agents save time, customers get faster and better responses, and businesses scale support without scaling headcount.

📲 SMS Integration: Never Lose a Customer Again

Email inboxes are crowded. Website chats end when visitors leave. But SMS? Customers read it almost instantly.

What’s possible with SMS in REVE Chat:

• Bulk Campaigns – Upload contacts or use segmentation to send targeted SMS campaigns. Perfect for promotions, updates, or alerts.
• Live Chat via SMS – If a visitor leaves your site, agents can follow up by SMS. Customers can reply, and the chat continues seamlessly in the inbox.
• Ticket Notifications & Updates – Share ticket progress or resolutions with SMS for faster customer engagement.
• Multi-Number Support – Add multiple SMS numbers and assign them by department. Each team gets its own line.

💡 Why it matters: You don’t lose customers when they leave your site. Conversations follow them, ensuring continuity and higher conversion.

🏷️ Customer Labels: Know Them at a Glance

Not all customers are the same—and now, agents will know exactly who they’re talking to at a glance.

• Labels like “VIP,” “Postpaid,” or “Repeat Buyer.”
• Admins and supervisors can create and manage labels.
• Agents apply them in live chats, and labels stick with the customer across sessions.
• Labels appear in Inbox, Chat History, Contact details, and even in Reports.
• A Customer Label Insights Report shows how many customers belong to each label type.

💡 Why it matters: More context means better personalization. Better personalization means higher loyalty and sales.

🔍 Inbox Search: Find Any Conversation in Seconds

Conversations pile up. Searching through them shouldn’t.

• Search across all chats—active and closed.
• Find by visitor name, phone, email, or keywords.
• See who’s handling the conversation, and even jump in or take over.

💡 Why it matters: Faster search = faster resolution. No more wasting time digging through endless logs.

🛒 Shopify Integration: Sell While You Chat

For e-commerce businesses, chats aren’t just about support—they’re about sales.

• Connect multiple Shopify stores in REVE Chat.
• See what’s in the visitor’s cart, current orders, and purchase history.
• Suggest products directly from the Shopify catalog while chatting.

💡 Why it matters: Agents become instant sales assistants. More upsells, fewer abandoned carts, more revenue.ales.

📦 WhatsApp Catalog: Sell Without Leaving Chat

Your WhatsApp number just became a storefront.

• Manage your WhatsApp Catalog directly from REVE Chat.
• Add products manually, via CSV, or sync directly from Shopify.
• Share a single product, multiple items, or the entire catalog in chat.
• Customers can browse, build a cart, and send it back to the agent—all inside WhatsApp.

💡 Why it matters: Customers already live on WhatsApp. Now, they can shop there too—with your agents guiding them.

🤖 Chatbot & Auto-Closure: Smarter, Not Harder

Chatbots are now more flexible, proactive, and human-like.

• Chatbot flow-Based Triggers – Instead of routing fallback queries to a single node, businesses can assign full flows.
• Chatbot Inactivity Handling – Trigger a flow if a visitor is inactive for 3 minutes; close the chat automatically after 10.
• Chatbot AI Fallback Handling – If the AI fails twice (or any custom number), route to a human agent or a different flow.
• Livechat Auto-Closure Reminder – Before ending an inactive chat, send a gentle reminder like: “You’ve been inactive for 5 minutes, we’ll close this soon unless you reply.”

💡 Why it matters: No dead-ends, no ghost conversations—just clean, guided, and customer-friendly automation.

🌟 Why REVE Chat 6.0.0 Changes Everything

With REVE Chat 6.0.0, businesses can now:

• Engage customers across Live Chat, SMS, WhatsApp, and Shopify.
• Empower agents with Copilot AI for faster, smarter responses.
• Deliver personalized experiences with Customer Labels.
• Automate intelligently with chatbot flows, sentiment insights, and reminders.
• Turn every interaction into a chance to sell, retain, and grow.

This isn’t just a product update—it’s a customer experience upgrade.