Stay up to date on all the latest features
We’ve rolled out several powerful enhancements across routing, reporting, canned responses, SLA calculations, ticket templates, and third-party APIs — all aimed at improving flexibility, personalization, and operational efficiency. Here’s what’s new: 1. Advanced Routing with Sub-Channel Support Previously, businesses using advanced routing could only filter based on the main channel (e.g., WhatsApp, Facebook, Instagram). However, […]
Role Management Improvement in Inbox Folder We’ve upgraded our Role Management feature to give admins more control over data access. Now, you can limit which agents can view chat and ticketing folders, ensuring privacy, security, and better workflow management. Take full control of your team’s access and streamline operations like never before! System Enhancements & […]
Elevate Your Chatbot with Powerful New Features Our latest release introduces exciting updates to enhance your chatbot’s capabilities: Take Full Control with Advanced Access Management Deeper Insights with Our New Advanced Reports We’re excited to introduce four powerful new reports to help you gain deeper insights of your CS Team: Small But Mighty Improvements to […]
Introducing Brain AI: Transform Your Chatbot with Advanced Conversational Intelligence Maximize Efficiency: Automate Reservations & Lead Capture with Custom Forms Introducing Chatbot Visual Flow Builder! Unleash the Power of Dynamic Actions Custom Business Hour Live Chat SLA Management!
