Stay up to date on all the latest features
Break Management Reports Track and monitor your agents’ break activities with our newly introduced Break Management Reporting in agent activity report. Admins can now view when agents took breaks, the duration, and the specific reason selected (e.g., lunch, tea, personal). This brings greater visibility into agent availability and helps optimize team performance and resource planning. […]
Ticket Dashboard & Analytics To learn more about our all new dashboard for our ticketing solution, click here. Ticket Segmentation & Filtering To learn more about how the create custom ticketing tables/ folder works, click here. Bulk Ticket Upload Easily migrate and manage tickets by uploading them in bulk — streamline your transition from other […]
Elevate Your Chatbot with Powerful New Features Our latest release introduces exciting updates to enhance your chatbot’s capabilities: Take Full Control with Advanced Access Management Deeper Insights with Our New Advanced Reports We’re excited to introduce four powerful new reports to help you gain deeper insights of your CS Team: Small But Mighty Improvements to […]
Introducing Brain AI: Transform Your Chatbot with Advanced Conversational Intelligence Maximize Efficiency: Automate Reservations & Lead Capture with Custom Forms Introducing Chatbot Visual Flow Builder! Unleash the Power of Dynamic Actions Custom Business Hour Live Chat SLA Management!
In this release, we’re putting the spotlight on personalization, ease of use, and integration capabilities to empower your business. Here’s what’s new: Empower Chatbot Personalization: Introducing Conditions Now, businesses can seamlessly customize chatbot flows based on various attributes such as country, user type, channels, and more. Tailor interactions precisely to your audience, creating dynamic and […]
Engaging Through Instagram In response to popular demand, we’ve expanded our reach to Instagram. This new channel integration allows you to leverage our chatbot platform’s capabilities to engage and provide exceptional customer experiences on Instagram, adding another layer of connectivity. Know Your Audience with Attributes We’ve introduced a new attribute feature that enables you to […]