With live chat, you can offer your website visitors immediate assistance and solutions to their problems. You can give your existing customers better support by lesser customer response time, real-time solutions, and better satisfaction. This increases your retention rate and hence loyalty to your brand.
53 percent of US online adults are very likely to abandon their online purchase if they cannot find a quick answer to their question.- Forrester Report.
With live chat software, you can offer immediate assistance to your customers who may have some questions on your product. Unlike other mediums like telephone call center and email, this is much faster and helps you connect with the person hence boosts your conversion rate.
Offer excellent customer support by adding live chat facility on your ecommerce website and convert online store visitors into customers.
On your ecommerce website, live chat agents can efficiently handle multiple visitors at a time which reduces the overall service cost.
Don’t wait for customers to reach you. Proactively engage with them for offering help regarding your offerings.
Excellent customer service on your ecommerce website helps to build good relationships with customers and makes them loyal.