Did you know why website users abandon their shopping carts without checking out?
The main reason behind this is customers want their queries to be answered instantly and delay in response can result in losing a sale. Enter live chat, the most preferred channel by customers.
As per eConsultancy reports, live chat has the highest satisfaction levels of any customer service channel at 73%, compared to 61% for email and 44% for phone.
A website live chat plugin helps businesses to address user queries instantly and convert them into paying customers.
WordPress chat plugins have a significant impact on online sales and marketing. A positive live chat experience can effectively help customers make buying decisions.
What are live chat plugins? Why do you need it?
Live chat plugins are one of the best ways to offer your customers real time access to your support team. They allow users to connect with the human agent instantly.
Chat plugins can create memorable, superior customer experiences that are vital for retaining customers, keeping them loyal, and generating more sales opportunities.
As your existing & potential customers browse your site it is obvious that they might have some questions and seek instant assistance. WP chat plugins are the best way to show that you value customers’ time by giving them real-time support options.
Businesses use chat plugins for the following powerful benefits:
- Reduce cart abandonment – 63% of customers are more likely to return to a website that offers live chat. As online chat is one of the most preferred channels implementing a live chat plugin can reduce cart abandonment by providing real time sales assistance.
- Improve online conversions – Businesses need to be prompt in handling sales queries for helping customers to make quick decisions. Chat plugins for websites help the sales team can be more targeted in their outreach which helps to increase conversion rates.
- Provide real time support – Instant resolution is a top resolution is the top factor of good customer experience. By investing in a WP chat plugin, you can provide the kind of instant support that customers demand.
- Improve customer loyalty – Live chat plugin for website empowers your agents to turn every interaction with customers into an excellent experience by delivering instant responses to sales or support queries and building customer loyalty.
Key features that you look for in your WordPress live chat plugin
While looking for WordPress chat plugins, there are certain features that must be taken into consideration. The chat plugins available in the marketplace are designed with specific objectives that distinguish them. Hence it is crucial that you outline your top priorities and business requirements.
If you are facing some sort of problem in choosing the right chat plugin, explore the review of the popular plugins.
Live chat is the most preferred communication channel not just instant support but automation of FAQs to engage customers 24×7. The chat plugin can resolve common queries and reduce the number of support tickets at scale and enables businesses to provide affordable service.
Reporting & Analytics
Reporting and analytics are a must-have for WP live chat plugins as it provides a transparent overview of your business performance. It gives insights on customer sentiment which can help guide product development, sales, marketing, and service decisions.
Customer interaction with visual engagement tools is another vital feature of WP chat plugins for websites. It helps your agents to collaborate with clients and provide real time help and deliver first contact resolution with personalized conversations.
The best live chat plugin should be capable of providing data-driven feedback for your agents. It should have advanced features like automated chat routing, canned responses, tags that help speed up support and increase your team productivity.
10 Best live chat plugins for WordPress (WP) Websites
Each chat plugin is different and offers unique features. Ensure the chat plugin that you choose meets your business requirements and customer needs. The plugin should make it easier to manage live chat conversations while improving response time.
We have summarized the top12 WordPress chat plugins.
Let us discuss the top features and pricing of the best website chat plugins.
1. REVE Chat
REVE Chat is an omnichannel live chat platform for real time sales and customer support with AI powered chatbots. It helps to prequalify leads across all channels and deliver 24×7 support without losing the human touch.
REVE Chat’s live chat plugin for WordPress comes with a complete toolkit of live engagement tools like co-browsing & video chat to deliver faster resolutions in the first contact across user’s preferred channels and delivers omnichannel messaging experience.
- Chatbots: Deploy chatbots to automate common sales/support tasks. Engage customers 24×7, prequalify leads & route them to the sales team.
- Co-browsing: Collaborate with your website customers, assist them to fill up complex forms & deliver a better experience.
- Video chat: Identify issues and offer effective solutions in the first go to reduce the number of touchpoints.
- Real time visitor analytics: Get a 360-degree view of your customer journey for better insights to personalize support.
- Intelligent routing: Automatically route chats to the right department/team to reduce wait time.
- Integrating the WP live chat plugin enables you to interact with website visitors in real-time.
- Customers prefer live chat as they hate call center queues and get instant solutions to their queries.
- Gain insights on the customer journeys that help your agents to provide personalized support.
- Provide customized offers to website visitors on the basis of their previous interactions and location.
- Integrate chat plugin with Facebook Messenger and provide instant social media support from REVE Chat dashboard.
REVE Chat offers three pricing plans with 14 days of a free trial. The Standard plan starts at $13.5 per agent if billed annually, the Advanced plan for $22.5 per agent, and the Enterprise plan for $45 per agent
REVE Chat also offers Chatbot builder as an add-on with any of the plans with additional pricing of $50 per month.
Intercom, the popular conversational relationship platform offers live chat website plugins that help businesses to strengthen customer relationships via instant messaging and live chat across their journey. It allows delivering top-notch support at scale with the help of a business messenger and conversational support funnel.
- Intercom’s live chat plugin provides better conversational support with proactive chat.
- Provides self-service options for effective support in real time.
- Conversation routing and collaborative inbox allow transferring inquiries to the right support agents and ensure collaboration.
- Data-backed customer profiles help agents to access customer information to personalize communication.
Intercom offers conversational solutions for marketing, customer engagement, and support at $499 per month for most businesses. It offers two plans with Basic Chat and Messaging for small businesses – the Growth plan starts from $39 per month and Grow starts from $99 per month.
Drift is a conversational marketing tool that helps to generate leads and provide online support. They believe in conversational marketing, which empowers consumers to interact in real time with your brand and help you generate more sales (conversational lead generation forms replacing traditional forms on websites).
- Allows businesses to automate their buying experience with the help of chatbots.
- Website visitors can book meetings via chat
- The Drift revenue acceleration allows businesses to engage customers across the entire customer life cycle to drive revenue faster.
- Modern and intuitive UI
- Ability to segment customers and target them with account-based marketing (ABM)
You can get started with the Drift revenue acceleration platform with Free, Premium, and Enterprise plans. You need to chat with the sales team about the pricing for the Premium and Enterprise plans. The pricing is actually pretty custom depending on how your team plans to use Drift.
Olark offers the best live chat services for engaging website visitors and customers in real time. It is a great tool for sales & support teams to boost your sales, help resolve issues, and understand customers. Address your customer queries immediately and gain actionable insights about what they want for relationships that last.
- Chat transfers, visitor monitoring, and chat notifications.
- Create automated messages depending on customer behavior.
- Cobrowsing (screen sharing) – costs an extra $99 per month
- Visitor insights, including lead scoring – extra $59 per month
- Automatic live chat translation in 100+ languages – extra $29 per month
Olark offers both a 2-week free trial and a free plan. They only offer one pricing package with discounts given depending on the billing cycle. Their free plan comes with one free agent license capped at 20 chats per month. Their full pricing plans include $17/agent per month.
LivePerson is branded as a conversation cloud platform that provides AI-powered messaging and chatbots to help companies to drive the marketing, sales, and customer experience. It helps businesses to understand customer’s real time wants with an intent manager that processes language efficiently and enables brands to scale, manage, and optimize all consumer conversations.
- Engage with customers through live chat services on your website as well as SMS, WhatsApp, Facebook Messenger, and more.
- Create automated conversation workflows with bots when the support team is not available.
- Integrated live chat platform with AI-powered chatbots.
- Integrates with contact center IVR, allows deflection of customers from voice to chat.
- Seamlessly manage high-volume messages in popular platforms like social media.
LivePerson pricing plans consist of the Standard plan at $40/user/month, Premier at $90/user/month and the Enterprise plan is by quote.
Chaport is a WP live chat plugin for WordPress that offers a forever free plan with unlimited chats, history, unlimited registered operators, and notifications. It also has live chat apps for mobile devices, stunning multi-language chat widgets, and the reporting and analytics you’ll need to stay on top of your customer support team.
- Offers multilingual support
- Powerful analytics and reporting capabilities
- Forever free plan covers most basic requirements
- Live chat apps for mobile devices
The free WordPress version covers the basic requirements you’re going to need, but the paid plans give you access to features like saved replies, visitor notes, auto-invites, file sending, and more.
LiveChat is a popular messaging application that can be integrated into your website to address sales and support queries instantly. LiveChat’s WordPress plugin allows you to integrate your site with their solution easily. The chat window is also friendly and simple. But do know that the pricing could vary based on the number of agents in your team.
- Includes key features to deliver faster responses & boost team productivity like canned responses, chat tags, targeted messages, chat routing, transcripts.
- Chat widget customization features
- Strong reporting and analytics capabilities for staff prediction. Able to send automated reports and chat summaries through email.
- Offers top-notch security to customers with crest card asking, visitor banning, encrypted messaging.
LiveChat offers four pricing plans. It offers a 14-day trial offer for the Team subscription. The plans include the Starter plan at $19 per month, Team plan at $39 per month, Business plan at $50 per month, and for the Enterprise plan you need to contact the sales team.
Tawk.to is an agent-centric website live chat app for communicating with visitors. It helps businesses to monitor and chat with the visitors on your website, respond to support tickets, and create a help center to empower customers to help themselves.
- Comprise of key features like auto triggers, canned responses, and sneak peek.
- Live visitor tracking is also available, which helps to see who’s browsing your website and reach out to them whenever you want.
- Help desk features like tags, departments, visitor info help to manage & organize chats.
- No limitations on the number of agent seats or chat history.
- Tag and assign conversations to the right agents to respond at the right time.
Tawk.to is a completely free live chat software. All features and agent seats are available with no limitations on them.
Formilla is an excellent freemium live chat solution. It offers professional-looking chat boxes, over 1000 integrations with third-party applications, and an internal messenger for your support agents. Its impressive features include proactive chat, offline email forms, and chat queues for when operators are busy handling other queries.
- Deliver superior customer engagement with features like proactive chat, department management, canned responses, unlimited live chats.
- Chat smart messages (messages sent to customers based on tracked behavior).
- 1000+ third-party integrations such as MailChimp, Google Analytics, Pipedrive, and Zendesk.
- Banned visitors for better security.
- International language support (Chat widget can be translated to other languages).
The free package allows one agent, one concurrent chat, and up to 30 total chats/month, all handled via Formilla’s bespoke interface. The monthly plan for paid plans strats at $29.99/month.
Chatra’s live chat solution allows businesses to sell more, answering questions and alleviating concerns to help visitors place an order. It helps to collect actionable feedback to improve your business by identifying problems, collecting contact information, and understanding your customers better.
- Real-time visitor list to view the list of visitors who are currently online on your website and start a conversation manually.
- Chatbots collect user details and offer quick options for FAQs 24×7.
- Unique exit-intent feature to spot the visitors who are about to leave!
- Facebook integration to send and receive chats directly from your Facebook visitors.
- Live typing insights help to see what customers type before they hit “send”.
Simple, straightforward pricing: Free forever plan, or $15 per agent/month
Pick the best WordPress chat plugin for website
Every business is different and has a different set of requirements. Going through the key features of the top live chat WordPress plugins that help you to connect with your customers in real time and provide them an excellent live chat experience.
Undoubtedly, WP live chat plugins are one of the best ways to engage customers who are looking for support, offer a way to self-solve issues, and enable entry into your support funnel in a way you can control. When it comes to choosing a suitable solution, a good all-around option can impact your business growth.