Customer experience is the first and foremost thing for any business so focusing on effortless customer communication is imperative.
REVE Chat allows you to connect with your Viber business channel and manage customer conversations. It allows you to easily create a smooth communication process with your customers and deliver them a great messaging experience.
Your customers can send messages to your support team through the Viber public account and the team will be able to receive and reply to those messages from the REVE Chat dashboard itself.
How to connect with the Viber business account?
You can integrate your REVE Chat with the Viber business account by following the below-mentioned steps.
1. You need to have a Viber account. If you do not have one, create a public account.
Note: To know more click here to create a public account.
2. Enter API key generated from Viber admin panel.
3. Click on connect with Viber button.
4. Click on the Remove API key button.
5. Then users need to log in to Viber and scan the QR code. For that go to Viber mobile app and click the ‘More’ option.
6. From the top right corner click on the QR code scanner icon. Scan the QR code of the bot page.
Your connection to the Viber business account is successful.
How can customers send messages via the Viber app?