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Updating agents to handle live chat conversations is a simple process with REVE Chat. You can manage your agents with different roles to deal with chats effectively. You need to follow the steps mentioned below for adding more agents to manage your conversations.
Step 1. From the REVE Chat dashboard -> go to the ‘Agents’ menu
Step 2: Click on ‘Add Agent’ to get a list of fields that needs to be filled up to define the roles of agents and submit them successfully to manage customer conversations.
How can you add the agent’s details?
You need to add the details rightly in all the given fields so that your agents can handle conversations effectively.
Note – You can assign the roles of admin or agent to the invited agents to manage conversations.
If you assign the role of an “Agent”, they get limited flexibility to the functions.
If you assign the role of the “Admin”, they will get the complete flexibility to execute the dashboard, billing-related things, etc.