It is simple to add FAQs while building a chatbot. You have to click on the ‘Add FAQ’ once you are done in the bot builder section.
On clicking the ‘Add FAQ’, you can create your own FAQs by entering the query.
You can add variants for the query without changing its meaning that includes the intention of the customer during the bot conversion.
By adding FAQs to your chatbot, you can easily transform customer service with AI.