REVE Chat 6.1.0: Enhanced E-commerce Integrations & Performance Improvements

We’re excited to share the latest improvements to the REVE Chat 6.1.0 dashboard, designed to help businesses drive more revenue, gain deeper customer insights, and manage agent performance more effectively.

🛍️ Enhanced Shopify Integration

Our Shopify integration is now more powerful and revenue-focused:

• Agents can search and view customer orders directly from live chat using order and customer details.
• Checkout links can be generated for selected products and shared instantly with customers.
• Continued support for product search and recommendations during live chat conversations.
• Enables faster purchase decisions and smoother customer journeys without leaving the chat window.

🛒 Advanced WooCommerce Integration

We’ve introduced deep WooCommerce integration to deliver a more contextual and sales-driven chat experience:

• Businesses can integrate REVE Chat directly with their WooCommerce store.
• Agents can see which product a visitor is currently viewing on the website.
• Agents can recommend products directly in chat, sent as interactive product cards.
• Customers can open the product link, view details, and add items to their cart seamlessly.
• Businesses gain visibility into products added to the visitor’s cart, enabling more personalized conversations.
• Checkout link support allows agents to guide customers straight to purchase specific products—boosting conversion rates directly from live chat.

👥 Improved Agent Chat Folder & Monitoring

We’ve optimized the agent chat folder to support better supervision and performance tracking:

• Chat folders are now more segmented for easier monitoring.
• Supervisors can review agent conversations in greater detail.
• Improved visibility helps in coaching, quality assurance, and performance evaluation.

⚡ Overall Platform Performance Optimization

Behind the scenes, we’ve made significant improvements to ensure a smoother experience:

• Enhanced system performance for faster load times.
• Optimized operations to make the platform more stable and responsive.
• Overall improvement in dashboard usability and reliability.