Channels Integrated
CSAT Score
Queries Automated
As demand for skilled manpower in the UAE’s oil and gas sector grew, Get Global faced increasing pressure to manage applications, training coordination, and client communication efficiently. Manual processes were no longer sustainable.
By implementing REVE Chat’s Live Chat and AI chatbot, Get Global transformed its operations, enabling faster communication, streamlined hiring, and improved overall experience for both applicants and oil companies.
Get Global is a UAE-based manpower solutions provider specializing in the oil and gas industry. The company connects skilled professionals with oil companies while also delivering training programs to prepare candidates for job-specific requirements.
Operating across both recruitment and training, Get Global manages the full workforce journey, from application and onboarding to deployment. This dual role requires constant coordination between candidates, internal teams, and client companies, making efficient communication critical to daily operations.
As operations scaled, Get Global began facing several bottlenecks that impacted efficiency and user experience.
Get Global was handling a continuous stream of inquiries from two distinct groups: oil companies and job applicants. While companies required fast coordination and updates, candidates needed guidance on applications, documentation, and training. Managing both simultaneously created delays and operational strain.
Applications, document submissions, and training coordination were spread across multiple tools and manual workflows. Candidates often had to navigate disconnected steps, slowing down the hiring journey and increasing confusion.
Applicants and clients frequently experienced long response times for updates on applications, training schedules, and support requests. This led to repeated follow-ups and a less-than-optimal experience.
Processing applications and documents manually added unnecessary complexity. It increased the risk of errors, slowed approvals, and required significant staff effort for tasks that could be automated.
To address these challenges, Get Global implemented REVE Chat as a centralized communication and automation layer across its website and Get App.
All conversations, whether from job applicants or oil companies, were brought into a single platform. This enabled real-time interaction through Live Chat while ensuring consistent and organized communication across channels.
The chatbot was designed to guide candidates through the entire hiring and training process. From filling out application forms to understanding job requirements and accessing training details, users could complete key steps without manual intervention.
This significantly reduced back-and-forth communication and minimized dependency on human agents for repetitive queries.
Frequently asked questions related to applications, training schedules, and support were handled instantly by the chatbot. This ensured faster responses while freeing up staff to focus on more complex tasks.
REVE Chat has been perfectly incorporated into the app to address vendor and staff queries through the app, clarifying and processing all sorts of communications in a swift manner
See how businesses like Get Global use REVE Chat to automate workflows, reduce response times, and manage communication at scale without added complexity.
With REVE Chat in place, Get Global saw clear improvements across its operations.
Applicants and oil companies now receive instant responses through chatbot automation and real-time support via Live Chat. This eliminated long waiting times and reduced the need for repeated follow-ups.
Candidates are guided through applications, document submission, and training requirements in a structured and intuitive way for seven countries. This has accelerated the hiring process and improved overall user experience.
Training schedules, updates, and course details are now shared automatically. Candidates can easily access the information they need without relying on manual communication.
By automating repetitive queries and workflows, Get Global has significantly reduced the burden on its team. Staff can now focus on higher-value tasks that require human attention.
With all interactions managed through a single platform, communication is more organized, trackable, and scalable as the business continues to grow.
Get Global plans to further enhance its automation capabilities by expanding chatbot intelligence to handle more complex queries related to applications, training, and support.
The company is also exploring Voicebot and AI agent implementations to enable faster, more natural interactions and reduce manual intervention even further. Alongside this, analytics will play a key role in continuously optimizing performance and improving user experience.
REVE Chat has enabled Get Global to transform how it manages communication, hiring, and training operations.
What was once a manual, time-intensive process is now streamlined, automated, and scalable. Applicants receive faster guidance, oil companies experience more efficient coordination, and internal teams operate with greater focus and productivity.
With a strong foundation in automation and real-time communication, Get Global is now well-positioned to scale its operations while maintaining a seamless experience across every touchpoint.
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