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How do I provide a great experience to my customers when they shop on my website and use my app? How do I build good customer communication and available to customers across all channels?
If this sounds familiar, you are not alone. This is a challenge that many businesses face every day. Businesses must manage their customers and support reps across multiple channels while keeping rep and management teams in sync and informed on what’s happening.
In addition, businesses need their customer support and sales teams to work together to create a seamless customer experience across devices.
Chatbots take care of simple tasks like checking account balances and transferring funds between accounts, as well as providing information about products or company policies.
Whenever your customers have questions, they will be happy to have the chatbot answer all of their queries faster. And it’s not just about the immediate need for answers; chatbots can also help you build relationships with customers. And, it can be a good alternative for companies that want to deliver the best customer service and support experience.
This article will brief you about the 5 best chatbot companies in the USA.
1. REVE Chat
REVE Chat is an omnichannel customer communication platform built for businesses to deliver quality customer communication for online sales and support.
It is built with lots of effective features that help you communicate easily with your customers without leaving your website or clicking over to another platform.
The main goal of this product is to help businesses connect with their customers seamlessly from any website from their own personal devices. This will bring a better experience to the customers and increase sales for the businesses since they can deliver high-quality information through e-commerce platforms.
It comes with a lot of effective features to deliver more personalized customer service. Let’s take a look at the key features and functions of REVE Chat.
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Live Chat
With 84% of customers preferring to use a chatbot or live chat, it’s clear that the omnichannel customer experience is a necessity.
To provide the best omnichannel customer support, you need a live chat platform that works across all your channels.
For example, imagine you have a clothing store and want to provide an amazing experience for customers on your site, Facebook page, mobile app as well as by phone.
Selecting only one messaging app means you can’t provide the same level of service across all these channels. However, using a live chat platform means all your channels work together.
REVE Chat will help you win more customers and drive higher conversions, repeat sales and strengthen customer loyalty by providing a superior customer experience & addressing customer queries in real-time across all channels.
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Chatbot
It is one of the best features of REVE Chat. It allows you to automate customer service and increase customer support experience.
REVE Chatbot utilizes Natural Language Processing (NLP) and Machine Learning (ML) technologies to recognize user intent and respond accordingly.
It automatically connects to your sales team’s calendar to check availability and book meetings automatically once the lead has been qualified. No more lost leads, no more manual follow-ups, and no more manual data entry.
Simply log into REVE Chat, select the channels you want to see, and let the chatbot do its magic.
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Customer Engagement
It is the ability to have a conversation with your customer from any channel at any time. So, if you’re in a store and a customer has a question about one of their products, they can ask it in person.
But also, if they want to reach out to you while they’re at work or on their couch using Messenger, they should be able to do that as well.
The future of customer engagement is going to look like a combination of chatbots, live chat, and natural language learning but right now at Reve Chat, we’re delivering simple yet powerful live chat, chatbot, and multi-channel integration through our platform.
Reve Chat allows you to talk, engage and convert. Answer customers’ questions, address concerns and listen to their feedback. Deliver automated customer support and increase leads, sales, and conversion with this customer support tool.
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Multi-Channel
Messaging apps have become an important part of modern-day communication. They’ve been able to deliver a better user experience than most other channels such as email, phone, or SMS. As a result, messaging apps have become the most frequently used channel for customer support as well.
REVE Chat, the messaging support platform, is now live with full multi-channel integration. Businesses now can provide their customers high quality messaging and video chat support, on popular apps including Facebook Messenger, WhatsApp, Telegram, Viber, and 25 more.
It helps enterprise business owners control the brand presence and customer engagement of their brands on each channel.
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Team Productivity
REVE Chat is a next-generation virtual assistance platform for enterprises that helps your team coordinate and collaborates to get more done faster. It allows you to bridge the gap between your team’s knowledge and skills, align personal goals with organizational priorities, and improve team performance.
Besides, it allows users to track and categorize chats, views customer data, and their activities, gather feedback about their team or agent, set canned responses, etc.
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API & SDK
Enabling customer support and engagement across any messaging app. Add in-app messaging, voice, and video support instantly with the help of REVE Chat’s API and SDK.
The simple “add-in” nature of the REVE chat API and SDK allows you to seamlessly incorporate messaging and chat support into your current mobile apps, web, or technology platform.
Plus, you can integrate live chat with eCommerce and CMS platforms to transfer the customer conversation to REVE’s ready-to-use CRM integration.
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Mobile Apps
Instant message and video chat with your website visitors and customers on their mobile devices in real-time. Respond to them anytime with REVE Chat’s mobile apps. Receive notifications, verify chat messages and make it easy for customers to complete a purchase.
You can also use our APIs to integrate the chat into a site or an app. Whether you need a quick tool for helping visitors find their way around a site or you want an automated assistant for customer service, there’s a chat for that.
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Reporting
Track agents’ ratings and activities in real time.
REVE Chat allows you to get a detailed overview of your business and team performance. It demonstrates the key metrics of website visitors and your agent’s performance.
With REVE Chat you will get real-time insights and analytics in one place. It will show you agents’ ratings, and activities to give you an overall idea about individual agent performance and their effectiveness.
You can also track their progress from the moment they log in and see how busy they are handling calls. Customers can also be kept up to date with the latest information about them.
2. Intercom
Intercom is a customer communication platform that builds, measures, and manages relationships between businesses and their customers. Intercom is used to build better products, sell more stuff, and provide better support.
Intercom combines in-app messaging, targeted content delivery, automated workflows, and in-app chat to connect virtually any business with its customers.
It makes customer communication easy by replacing email, push notifications, and casual social media conversations with intelligent conversations that are personal, relevant, and actionable at scale.
Using real-time analytics, you can personalize every message, and you’ll know which messages drive the most engagement.
Key features of Intercom chatbot:
- Ticket Creation User Experience
- Live Chat Support
- Chatbot
- Ticket Response User Experience
- Workflow
- Automated Response
- Attachments/Screencasts
- Ticket Collaboration
- In-App Messaging and more.
3. Watson Assistant
Watson Assistant is an artificial intelligence (AI) platform that can be integrated into any organization’s website, mobile app, or messaging platform. It serves as a virtual agent that provides customers with fast, consistent, and accurate answers across any messaging platform.
The assistant is powered by Watson Conversation, IBM’s artificial intelligence technology that analyzes data, learns from experience and engages in the natural dialog to grow smarter over time.
It can be trained for specific uses, such as product and service recommendations or responding to customer questions.
Expanding Watson’s capabilities to include virtual assistance, enables businesses to deliver a high-quality experience across both messaging platforms and websites.
For example, the Watson Assistant can respond to a customer’s question while they are browsing the website with immediate answers or send them relevant content when they send a message—such as a link to a product review—on their mobile app.
Key features of Watson Assitant:
- Natural Language Processing
- AI/Machine Learning
- Augmented Analytics
- Automated Responses
- Automated Routing
- Business Process Automation
- Canned Responses
- Chatbot
4. Drift
It is an artificial intelligence-powered sales assistant. Using Drift increases your company’s productivity and streamlines the sales process. Customers typically use Drift to ask questions.
Entering the conversation is as easy as sending a text message.
You can access Drift from a computer, smartphone, or tablet. You can also message directly from Gmail or Outlook.
Drift chatbot can be used on websites to have a much better conversion rate and one of the best things that you can do with Drift is to create a poll.
You will need to create a chat flow on a drift. They call it to chat flow because you can use this feature only with the chatbot.
So, you will be able to create a conversation for your website visitor, and depending on their answers, you can direct them to another page (or another chat flow) of your website.
Key features of Drift chatbot:
- Live Chat
- Customer Data
- Playbooks
- Chatbots
- Analytics
- Additional Features
- Integrations
5. Infobip
The Infobip chatbot is a chatbot that was built to help brands communicate with their customers through a broad range of messaging channels.
It help businesses communicate with their customers through a broad range of messaging channels, tools, and solutions to deliver the best customer support. It is designed to be used by any type of business and it has the ability to learn and adapt to the needs of the business.
It has been designed for the purposes of marketing, customer service, and sales. The content that it provides is usually related to the company’s products or services.
Key features of the Infobip chatbot:
- 2-Way Messaging
- AB Testing
- API
- Activity Dashboard
- Alerts / Escalation
- Appointment Scheduling
- Audience Targeting
- Audio / Video Conferencing
Best Chatbot Companies in USA Comparison
All chatbots are great in their own way! It all comes down to what you want from your customers/users when you onboard them. If you want them to engage quickly without confusion, try on REVE Chat.
REVE Chat is absolutely easy to use, customizable, and has fast responses with no lag time.
