REVE Chat 6.1.2: Smarter Social Chatbot Entry, Voice Controls & Campaign Tracking

We’re excited to introduce REVE Chat 6.1.X, an update focused on improving social channel automation, conversation visibility, voice message usability, and agent-level control across WhatsApp, Facebook Messenger, and Inbox workflows.

This release enhances how conversations start, how agents interact with voice and notes, and how businesses track campaign-driven engagement—without disrupting existing operations.

Social Channel Chatbot Conversation Entry

Chatbot conversations from WhatsApp and Facebook Messenger can now start intelligently based on the visitor’s first message.

• Enable Conversation Entry Point for Social Channels from
  Chatbot → Settings → General Settings
• Trigger chatbot flows using trained intent samples instead of always starting from the Start Flow
• Configure a fallback flow (e.g., Start Flow) when no trained intent matches

Result: More accurate automation and improved first-response experience on social channels.

Voice Message Playback Speed Control

Agents and customers now have better control over voice message playback.

• Change voice message speed to 1.25×, 1.5×, or 2×
• Supported for both incoming and outgoing voice messages

Result: Faster message review and improved agent efficiency.

Facebook Campaign → WhatsApp Lead Source Tracking

Businesses can now identify which Facebook Ads initiated WhatsApp conversations.

• New “Visitor Referral” column added to Inbox and Chat History
• Enable the column from Chat History settings
• Filter conversations to see which sessions originated from which Facebook Ad
• Supports campaign-level performance tracking

Note:
To search referral data:

• For web visitors, remove http://
• For social visitors, remove https://fb.me/ from the URL
  (Example: https://fb.me/90wtNZ3aA)

Result: Clear visibility into ad-driven conversations and better ROI analysis.

Chat Notes Activity & Permission Improvements

Internal collaboration via chat notes is now more structured and transparent.

• Notes retain information on who added the note and when
• Agents cannot edit another agent’s note
• Agents can copy an existing note and add it as a new note if needed

Result: Better accountability and a clearer audit trail within conversations.

Custom Role Agent Permission Update

We’ve expanded moderation capabilities for custom roles.

• Custom role agents can now ban visitors, based on assigned permissions

Result: Greater flexibility in role-based access control without requiring admin privileges.