[Announcement] Continue your conversations from other channels to Website seamlessly with Co-browsing by Code
You can record your sales and support calls by enabling your REVE Chat’s video and voice recording option. Recording customer service calls can be useful to have a better understanding of customer conversations and how your team is performing.
Recording calls can benefit your business in the following ways:
In order to enable voice and video recording you have to follow the following steps mentioned below:
Step 1: From your REVE Chat dashboard -> Click on the ‘Settings’ menu.
Step 2: It will show the ‘Recordings’ option -> Click on it.
It displays the options to enable ‘Voice & Video Call Recordings’.
You can enable audio call recording option to understand the complex and lengthy conversations better to deliver superior customer service.
You can enable video call recording option to understand customers’ needs in a better way. You can track whether or not your customers are satisfied, categorizing the areas that bring results from those that need improvement.
Note: You can enable voice & video call recording to deliver better customer service, monitor your team performance, and quality assurance audit.
Step 3: When you enable the Voice & Video call recording option, you get a confirmation pop up for ‘Request for Access’.
Note: You can add multiple email addresses to receive the chat conversation and offline messages.
Step 4: Once your ‘Request for Access’ is approved, you can see the pop up saying ‘Thank you. An email has been sent to the sales team and they will reach out to you’.
Step 5: The recording is now successfully enabled. You can record your conversation as:
Step 6: You have to click on the ‘Save’ option to save the changes.
It shows how much recording storage is has been utilized and remaining capacity.